Experience

• 

  The trade group

  Sept 1998 - Jul 2004

  Graphic designer

  Front-line support for clientele, working with sales team for services and increased sales. Ensuring proper creative licenses and guidelines are followed.Responsible for billing of layout time and purchasing of stock images, adhering to client's budget.Working with customer base on design of marketing collateral.

• 

  Bwc creative

  Jul 2004 - Jul 2005

  Graphic designer

  Assisted with over the counter sales and customer service to create marketing collateral promoting customers products.Liaison for accounting and outside vendors, tracking invoices and on-going market rates

• 

  Teris environmental /clean harbors environmental

  Nov 2004 - Feb 2007

  Account manager

  CUSTOMER SERVICE REPRESENTATIVE Point of contact for national and multinational accounts. Responded to product, service, and account-related inquiries. Documented interactions and transactions. Conducted in-depth research to customize effective solutions and assist customers in resolving complex issues. Liaised cross-functionally with Operations team to coordinate transportation and meet customer deadlines. Pivotal in handling accounting functions including processing invoices, verifying accuracy of financial documents, and posting transactions. Input financial data in proprietary system and verified accuracy to ensure client satisfaction. Reconciled vendor accounts and resolved accounting issues. Compiled financial reports for executive summaries. Interfaced with management to provide data insights. Key Accomplishments:• Earned reputation for resourcefully resolving issues to deliver on commitment in scope, time, and within allotted budget. Show less

• 

  Right from the start nutrition

  Feb 2007 - now

  Assistant director

  ASSISTANT DIRECTORGuide daily operations of non-profit and oversee dynamic administrative processes, budget, and programming. Strategically leverage expertise in networking, branding, and relationship-building to gain buy-in and support. Adeptly cultivate relationships to advocate for support. Facilitate high-impact training and create marketing material to increase awareness of organizational mission. Track and monitor performance analytics. Define and monitor achievement of Key Performance Indicators (KPIs). Collect and synthesize data for executive summaries. Interface with management to identify strengths, opportunities, and risks. Conduct onsite support to ensure stakeholders maintain program compliance. Audit functions and recommend standard operating procedures (SOPs) to eliminate operational inefficiency. Participate in state and national conferences to maintain knowledge of federal (USDA) and state government (Texas Department of Agriculture) policies to effectively manage Child Adult Care Food program. Ensure full operability of 10+ workstations, provide technical support to clients, and maintain Google Workspace email servers. Provide internal point of contact for third party CPA and government audits. Key Accomplishments:• Developed training material and standard operating procedures to explain complicated policies for programs.• Leveraged strong business acuity to secure free software to improve productivity and increase operational inefficiency including Microsoft Office, Google Workspace, and Webhosting platforms. Show less