Experience

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  Cruise411.com

  Nov 1999 - Aug 2003

  • Restructured accounting department to operate at the same level of productivity with over 40% less resources.• Co-led design, testing, and implementation of the Transaction Management System (TMS), Cruise411.com’s proprietary customer relationship management application.• Revised company-wide procedures to encompass the use of TMS in day-to-day business; oversaw integration with reservations and accounting systems; wrote TMS operations manual and conducted staff training sessions.• Conducted ongoing quality assurance testing for TMS; trained staff on technology updates.• Identified solutions for capturing alternative revenue sources; created and implemented processes to generate additional revenue.• Recruited and trained accounting department staff; managed accounting associates. Show less

  • Senior Manager, Accounting and Operations

    Mar 2002 - Aug 2003

  • Manager, Reservations Accounting

    Apr 2001 - Mar 2002

  • Lead Customer Service Agent

    Aug 2000 - Apr 2001

  • Internet Cruise Consultant

    Nov 1999 - Aug 2000
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  Score! educational centers

  Dec 2003 - Jan 2004

  Assistant director

  • Worked with children ages 4-18 to achieve academic success, develop a love for learning, increase their confidence, and achieve long-term goals.• Conducted sales and marketing for the SCORE! Advantage Program.

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  Clarix llc

  Apr 2004 - Sept 2008

  • Helped to identify and define corporate values, mission, and vision.• Built and sustained a corporate culture consistent with the company’s stated values and goals.• Harmonized corporate values and culture across Clarix offices worldwide.• Set goals and objectives for the employee care department that aligned with the company’s mission.• Encouraged an innovative and progressive approach to defining corporate policy and procedure.• Guided employee care staff in creating an environment that attracted and retained talented employees.• Oversaw, supported, and developed employee care staff. Show less • Designed and implemented recruiting and employee care strategy, processes, and best practices.• Recruited, trained, and oversaw employee care staff.• Attracted, identified, and hired top talent for employment in all roles at Clarix.• Worked with hiring managers to create orientation, training and evaluation programs.• Gathered and analyzed metrics to gauge the performance of the employee care department.• Maintained organizational charts, job descriptions, staffing projections, and salary recommendations.• Selected, implemented, and managed employee benefits. Show less

  • Vice President, Employee Care

    Mar 2008 - Sept 2008

  • Director, Recruiting and Employee Care

    Feb 2006 - Mar 2008

  • Manager, Finance and Administration

    Apr 2004 - Feb 2006
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  Performance development group

  Apr 2004 - Nov 2004

  Project manager

  • Managed the development of eLearning applications for clients including Wyeth, Merck, and Iron Mountain.• Refined all phases of the existing eLearning development process, from project initiation to completion.• Developed, implemented, and trained staff on quality assurance guidelines for all phases of production.• Conducted technical, functional, and aesthetic quality assurance testing for 10-1200 page eLearning applications.• Coordinated team members collaborating virtually from Pennsylvania, Connecticut, New York, California, and Bucharest, Romania. Show less

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  At&v software

  Dec 2004 - Feb 2006

  Director, operations

  • Opened AT&V Software offices in Bucharest, Romania.• Recruited developers, software testers, and help desk associates; oversaw training of new employees.• Defined employee policies and wrote policy manual.• Developed AT&V Software website and maintained content; managed atv-software.com domain.

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  Phase forward (clarix products group)

  Sept 2008 - Jun 2009

  Vice president, talent & culture

  • Designed a people strategy instrumental in leading the company through triple-digit revenue growth year over year since founding, while maintaining a greater than 95% client retention rate and single digit employer turnover.• Conceived and implemented a unique talent and culture model focused on realizing peak performance, recruiting for talent, managing exponential growth, catalyzing innovation, and aligning individual strengths and motivations with corporate goals.• Doubled employee headcount every year for five years without compromising performance benchmarks.• Introduced performance coaching initiative for all employees based on key performance indicators (KPIs).• Prepared company for acquisition by Phase Forward; mapped and implemented cultural integration strategy. Show less

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  Jamity records

  Aug 2010 - Oct 2011

  Co-founder and president
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  Serendip ventures

  Aug 2010 - now

  Partner
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  Suvoda llc

  Sept 2012 - now

  Co-founder
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  Mixette

  May 2013 - May 2015

  Co-founder and chief strategy officer