Experience

• 

  Mediacom eood

  Aug 2008 - Oct 2008

  Support

  Call Center Support with German• Assistance to users• Accurately and completely document problems and solutions on case notes• Resolve issues in a timely manner• Answers an inbound calls

• 

  Technical university sofia

  Oct 2011 - Jan 2013

  Teaching assistant

  • Teaching students in Operating Systems• Preparing and giving examinations• Evaluate and grade examinations, assignments and record grades• Developing teaching materials• Providing assistance to faculty members or staff

• 

  Queste communications ltd bulgarian hub

  May 2012 - May 2015

  • Planning and managing the full relationship between a business and its most important clients• Monitoring competitors’ activity with each potential and existing account and ensures that appropriate response strategies are formulated and implemented• Actively engaging in critical project touch points, anticipates the need for intervention and escalation and taking action to initiate such communication• Working with business units to resolve issues in a timely and effective manner• Leading the development and implementation of the overall account plan• Implementing recovery plans in the case of off target performance• Building trusting and widespread relationships across the customer’s organization.• Managing multifunctional projects with a particular focus on fundraising Show less

  • Key Account Manager

    Jun 2013 - May 2015

  • Account manager

    May 2012 - Jun 2013
• 

  Hewlett packard enterprise

  May 2015 - Apr 2017

  Release manager
• 

  Dxc technology

  Apr 2017 - Jun 2018

  Release manager
• 

  Effortel

  Jun 2018 - May 2021

  Technical project manager
• 

  Endava

  May 2021 - now

  Agile project manager