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ruchi Shukla

Ruchi shukla

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location of ruchi ShuklaGreater Delhi Area
Phone number of ruchi Shukla+91 xxxx xxxxx
Followers of ruchi Shukla353 followers

  • Timeline

    May 2007 - Apr 2013

    Process Devloper

    GENPACT LLC
    May 2007 - Apr 2023

    SME

    Genpact
    Dec 2007 - Nov 2009

    Process Associate

    GE
    Jan 2014 - Jan 2014

    Process Associate

    InterGlobe Technologies
    Current Company
    Jan 2018 - now

    Customer Care Analyst

    American Express

  • Skills

    Excellent communication skills
    Smartworker
    Firm determination
    Solutions focused
    Always ready to learn
    Bpo
    Mis
    Team management
    Talent acquisition
    Screening
    Benefits negotiation
    Employee engagement
    Human resources
    Performance management
    Management
    Recruitments
    Sourcing
    Technical recruiting
    Training

  • About me

    I am firm detrmined and belives in smartwork.I have a clear vision in my life as fas as career is concerned . I have done MBA in HR from IMT Ghaziabad. I wanted to explore my skills and experience in HR filed only as i am good decision maker and can best utilize available resources and make use of it to a considerable extent. I have a supportive attitude at work, proactively taken higher responsibilities. Implemented new ideas more assertively.Moreover i am self motivated individual. As far as my goal of my life is concerned Seeking a position where I can utilize my skills and abilities in any concern of repute that offers me challenging opportunities coupled with growth, while being resourceful, creative and flexible for the growth of organization and ascend the higher steps of hierarchy.

  • Education

    • 청강아카데미학원

      -
      Bba 2005; hr

      Completed class XII in 2002. Completed Class X in 2000. Completed; M.B.A (HR) from IMT Ghaziabad

  • Experience

    • Genpact llc

      May 2007 - Apr 2013
      Process devloper

      I am working as Process Devloper in Genpact And looking job In HR just completed M.B.A from IMT

    • Genpact

      May 2007 - Apr 2023

      Training New JoinersPreparing reports for agents and sending to the Managers and VP's. Working as a H.R Catalyst... Taking sessions and huddles. Taking Client calls.Help employees to resolve their HR queriesMaintining Leave tracker for Manager's and Senior ManagersMaintaing Training Tracker for employees. Taking CallSolving customer’s queries.Preparing productivity reportsBirthday spoc

      • SME

        Feb 2013 - Apr 2023

      • Process Developer

        May 2007 - Mar 2013

    • Ge

      Dec 2007 - Nov 2009
      Process associate

      -Taking calls Inbound/outsbound US credit card collections- Maintain the tracker for dollors collected on daily basis

    • Interglobe technologies

      Jan 2014 - Jan 2014
      Process associate

    • American express

      Jan 2018 - now

      • Customer Care Analyst

        Jan 2018 - now

      • Fraud and dispute Analyst

        Jan 2018 - now

  • Licenses & Certifications