Experience

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  H&m

  Apr 2012 - Jul 2013

  Sales assistant

  Main activities: - customer service on a high-level,multitasking;- responsible with the cash register, garment care, visual changes;- internal activities which developed team spirit, entrepreneurial spirit, openness,interpersonal relations, positive attitude, conscious attitude.

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  Walter services romania s.r.l.

  Jul 2013 - Jan 2014

  Technical support agent

  Technical support for the Swiss telecommunication company Sunrise (French andEnglish):-Remotely guide the users to troubleshoot and solve technical problems related to internet, telephone or television;-Promote the company's offers and acting as a mediator between the unsatisfiedcustomers and the company;-Escalate to upper departments any technical disturbance or disruption;-Initiate outbound calls to update the customers on the account status.

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  Genpact

  Jan 2014 - Dec 2018

  - run Rapid Process Automation assessments;- measure, structure and analyse the performance problems on operations;- improve results using lean six sigma concepts;- lead black belt projects;- lead and counsel operations team into improving the processes;- support on client workshops and inductions; mentor other people in running RPA assessments - Green Belt projects; - coordinate the LEAN promoters team ( 30-40 people);- promote innovation and process improvement concepts - LEAN 6 Sigma;- organize Design Thinking events, LEAN campaigns, Value Stream Mapping, Fishbone analysis to engage people in identifying process improvements;- set up measurement systems and Key Performance Indicators;- audit the quality of metrics and the Visual Management; Show less Subject Matter Expert (2015) for Order Management:- create and update SOPs, process maps;- weekly reporting on metrics;- analysis, trend identification and interpretation of internal data;- maintain communication with customer stakeholder regarding Key Performance Indicators;- organize OM training sessions within the team;- rep. of the order mgt team in Genpact India for prospective customer visit (Feb 2016).Senior Customer Account Specialist – Order Management:- handle the French and Export customers portfolios;- collaborate with Sales and ISC teams to find the best solutions for our clients;- maintain green KPIs.- took part in customer visits, at their location and the plants, together with the Sales Manager, to improve customer relations (May 2015).Extra roles:- Lean-quality promoter- Internal Trainer for SOP writing skills and Time Management Show less

  • Lean Six Sigma Project Manager

    Oct 2016 - Dec 2018

  • Senior Process Associate

    Jan 2014 - Sept 2016
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  Honeywell

  Dec 2018 - Dec 2021

  Process improvement project manager

  - Lead, coordinate and support internal projects to help the organization reinvent itself (RPA, Chatbot, LEANSix Sigma, Foundational Concepts), within the approved budget, agreed deadlines and the required quality;- Closely collaborate with the senior management and regularly report on progress and results;- Organize various events such as Design Thinking sessions, Open Doors, Shadowing Week, ContinuousImprovement trainings;- Keep people motivated and engaged into the projects, hold them responsible and manage conflicts within the project;- Create training and framework materials. Show less

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  Garrett - advancing motion

  Dec 2021 - now

  - Act as back-up for the COE LEAD and perform the whole range of activities specific to the role: * participate in interviews to recruit new team members * administrate robot passwords and be prepared to comply and answer to all SOX requirements * administrate UI Path Orchestrator and upload new packages, update and create new assets * act as main contact between company and vendors * coordinate the team and keep the members engaged, promote team spirit and mitigate inside conflicts- Act as the bridge between the RPA developers and the business team in UI Path Robotic Process Automation projects, for all internal departments - HR, Finance, IT, Customer Management etc- Plan RPA roadmap, allocate resources, adapt on the go, decide to put on hold/ prioritize and ensure projects are delivered on time, on budget and with expected output- Perform Assessments for new RPA initiatives by recording process steps at click level, collaborating with the developer to decide if automation is feasible, calculating costs and benefits, perform ROI analysis- Work in close relationship with the developer and coordinate RPA projects throughout all the milestones: Process Specification gathering, Process Design Document creation, Robot Accesses, support for developer during Development phase, Sign-off requests, Sandbox UAT, Production UAT, Hypercare- Offer Support for 60+ robots in production by: monitoring the UI Path Orchestrator , verifying Logs and Queues, perform individual and with the developer Root Cause Analysis on the failed runs, stop/ restart robots, inform business about the errors, effect, resolution and next steps; answer business RPA queries on the dedicated e-mail box- Support the achievement of Goals and Objectives through other initiatives: regular communication to business, continuous improvement for internal procedures and templates, investigation on new technologies and applications (Blueprint, ChatBot, Document Understanding) Show less

  • Business Intelligence and Automation Leader

    Jun 2024 - now

  • RPA lead

    Jan 2023 - May 2024

  • RPA project manager

    Dec 2021 - Mar 2023