Experience

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  Nnpc

  Jul 2014 - Mar 2015

  Industrial attache

  • Answering and directing phone calls. • Organizing and scheduling appointments. • Planning meetings and taking detailed minutes. • Writing and distributing email, correspondence memos, letters, faxes and forms. • Assisting in the preparation of regularly scheduled reports. • Developing and maintaining a filing system. • Updating and maintaining office policies and procedures.

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  Ofem-a construction company limited

  Jan 2016 - Nov 2016

  Admin/operations officer

  • Managed operational activities which involved but not limited to organizing meetings & events. • Assisting all departments on • Communicating project changes to relevant stakeholders. • Monitoring office supplies and placing orders when necessary. • Documenting procedures for stakeholders update. • Supporting all functions of the business to work together. • Developing necessary reports for operational and project purposes.

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  Ogun state internal revenue service

  Dec 2016 - Oct 2017

  Administrative officer

  • Carried out administrative functions. • Developed necessary documentation for operations purposes. • Managing stock control, inventory checks and logistical operations.

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  Iroko partners limited

  Mar 2018 - Jul 2020

  Customer service representative

  • Responded to customer inquiries in timely manners. • Used CRM tools and various channels to communicate with customers. • Identified and assess customer’s needs in order to improve customer experience. • Developed long-term relationships and trust with customer by engaging in open and interactive communication. • Used appropriate methods/tools developed through deep product knowledge to provide accurate, valid, and complete information/solution. • Met personal/customer service team goals as well as call handling quotas and developed necessary reports for KPI monitoring. • Recorded details of customer contacts and actions taken while following communication procedures, policies, and guidelines. Show less

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  Jumia nigeria

  Aug 2020 - Jan 2021

  Customer care representative

  • Resolved customer issues via phone conversation with required CRM tools. • Escalate unsolved issues to the relevant channels. • Developed relevant product/merchandise knowledge for application in customer issue solution. • Improve customer identification records via updates gathered from customers issue process.

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  Bedc electricity plc

  Jan 2021 - Jan 2022

  Customer service agent(debt recovery)
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  Kontz engineering limited

  Feb 2022 - Aug 2023

  Human resources executive