Michael John Mendoza

Experience

• 

  Abacus Distribution Systems Philippines Inc.

  Mar 2012 - Jun 2012

  On the Job Training - IT Staff
• 

  Fairlane Ford Inc.

  Dec 2014 - Apr 2015

  Project Base - IT Staff
• 

  Lexmark Enterprise Software

  Sept 2015 - May 2017

  Enterprise Software Support Engineer

  Works in Enterprise Software Support handling requests for assistance from business customers who have purchased one of our suites of Enterprise Software, usually over a remote-assisted session.Provides product support for customers via phone, chat, email, and web based support technologies by proactively and energetically interacting in a team environment to collaborate with peers on customer issues, and then employ sound decision making when determining when to escalate customer issues to other teams or management.Scope of support includes, but is not limited to: Managing servers, both on-premise and hosted, troubleshooting server-related issues/performance, managing and troubleshooting server components/agents that integrate with the core product, assist in setting up, configuring and optimizing core product and related agents. Show less

• 

  TasksEveryday

  Jul 2017 - May 2018

  IT Support

  Responsible for support and maintenance of TasksEveryday – Cebu hardware and network.• Provide technical assistance and support for incoming queries and issues related to computers systems, software and hardware. • Administered Active Directory Users and computers. • Monitor ISP bandwidth utilization inbound/outbound traffic using MRTG.• Monitor users network reports (Data transfer rate and traffic discovery reports).• Update all version of existing software/application in network shared drive system. • Coordinates from time to time with the Indian Team and Team Manager for any problems Show less

• 

  Kinettix

  Nov 2018 - Mar 2019

  Project Coordinator

  Works closely with project team members, managers and leads to help deliver major organizational projects efficiently. Manages administrative tasks such as document and information distribution, report collation and communication support.• Sharing relevant documentation and reports with project teams• Providing information and regular support• Being a point of contact for various working groups and technicians• Developing an in-depth understanding of project scope and particulars• Ensuring resources and equipment are always available• Understanding formal escalation and review process• Providing support to project managers when requested• Thorough project documentation• Creating and reviewing work orders Show less

• 

  IONOS

  Aug 2019 - Feb 2022

  • Server Support Engineer

    Apr 2020 - Feb 2022

  • Technical Support Representative

    Aug 2019 - Mar 2020
• 

  FileCloud

  Feb 2022 - now

  Application Engineer