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Anil Joy

Anil Joy

Call Center Executive

Followers of Anil Joy17000 followers
location of Anil JoyUnited Kingdom

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  • Timeline

  • About me

    Manager Forecast & Planning at Philip Morris International

  • Education

    • Vinayaka Mission's Research Foundation - University

      2004 - 2008
      Bachelor of Engineering (BE) Electrical, Electronics and Communications Engineering 73.60

    • Sikkim Manipal University - Distance Education

      2014 - 2016
      Master of Business Administration (MBA) Project Management

      Completed

  • Experience

    • Idea Cellular Ltd

      Jun 2008 - Mar 2009
      Call Center Executive

      GPRS Technician Team

    • Sutherland

      Mar 2009 - Jun 2011
      Operations Specialist

      Real Time Queue Management, Internal Forecasting, Scheduling, Skilling Agents, Outage Management, Analysis and Reports

    • IBM

      Jul 2011 - May 2013
      Workforce Analyst

      Forecasting, Scheduling, Capacity Planning, Outage Management, Account Analysis and Reports.

    • Accenture

      May 2013 - Sept 2015
      Workforce Management Specialist

      Forecasting, Scheduling, Capacity Planning and Business Analysis

    • HGS - Hinduja Global Solutions

      Sept 2015 - Aug 2018
      Workforce Manager

      People Management, Forecasting and Capacity Planning

    • FARFETCH

      Nov 2018 - Dec 2021
      Forecast and Planning Specialist

    • Teleperformance

      Jan 2022 - Feb 2023
      Workforce Manager

    • Philip Morris International

      Feb 2023 - now
      Manager Forecast & Planning

  • Licenses & Certifications

    • ITIL Foundation

      EXIN
      Nov 2012

  • Honors & Awards

    • Awarded to Anil Joy
      Numero Uno (IC) Accenture Jul 2015 For displaying prowess as a Business Operator in ensuring process and overall delivery excellence in Business Planning for the Period Jan’15 to Jun’15.
    • Awarded to Anil Joy
      Numero Uno (IC) Accenture Dec 2013 For displaying prowess as a Business Operator in ensuring process and overall delivery excellence in Forecastatlon for the Period Jun’13 to Dec’13.
    • Awarded to Anil Joy
      PLATINUM AWARD Sutherland Global Solutions Jun 2011 Selected as best performer on going an extra mile above and continued presence at work for 100 consecutive working days and meeting the required performance for the period of Apr’11 to Jun’11.