Phil Fernandes

Experience

• 

  Amazon

  Jan 2016 - Mar 2018

  · Oversaw the delivery of Amazon orders to customers· Build, optimize, and assign delivery routes on your shift· Communicate with and respond to Amazon Customer Service associates on delivery exceptions and requests· Support Amazon operations leadership team in daily operations management of the delivery station, including route assignment, leading meetings, and communicating with internal and external suppliers.· Troubleshoot problems through to resolution, escalating as necessary· Provide vacation coverage for other managers· Review and update SOPs as required· Participate in Lean/Kaizen, Black Belt, and other Operational Excellence initiatives• Ensure compliance throughout the site to global process standards and work on continuous improvement initiatives Exibir menos Support daily management of department duties.Deputise for the Shift Manager as required.Carry out debriefs of all staff and ensure that paperwork is accurately and fully completed.Carry out duties in accordance with Standard Operating Procedures (SOPs.)Carry out security checks prior to the end of the shift.Assign work to staff as required to support the workflow and daily metrics.Support the Shift Manager by ensuring there is sufficient resourcing for your function including call outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity.Support in the development of a strong culture of health and safety practices and initiatives through the compliance with legislation and policy.Assist with the training of new associates to ensure they have the right knowledge to carry out tasks required.Assist the Shift Manager with tracking, trending and reporting of departmental metrics.Assist the Shift Manager in analysing and understanding the reasons behind success and failure in meeting departmental and Delivery Station goals.Tracking and reporting of hours and schedules for staff.Review and update SOPs and metrics as required.Follow up and solve process-related area issues as required.Improve flow of product through the area.Ensure vehicle and equipment defect reporting is completed to a high standard.Manage customer service escalations and interface with driver and customer where necessary.Be able and willing to work to flexible schedules/shifts and commit the time required to get the job done Exibir menos

  • Shift Manager

    Jan 2017 - Mar 2018

  • Operations Supervisor

    Jan 2016 - Jan 2017
• 

  DPD UK

  Jan 2017 - Mar 2018

  Graduate shift manager

  cover all elements of the Shift Manager roleA good working knowledge of DPD operational and administrative procedures at depot levelThe team meeting productivity, operational and quality targetsAn ability to work within set KPIs, including Transport, Health and Safety, ISO and costsA flexible approach to work and a willingness to succeedThe ability to lead by example and communicate well

• 

  Guidant Global

  Mar 2018 - now

  Hired to work on a public sector accountant by and execute end-to-end talent acquisition strategies tailored to the unique needs of public sector organisations. I collaborated closely with hiring managers, HR teams, and stakeholders to understand their recruitment requirements, workforce planning, and diversity objectives. I also conducted candidate assessments, including competency-based interviews, assessments, and reference checks to ensure the right fit. Maintain a strong talent pipeline and proactively engaged with potential candidates, building relationships for future opportunities Conducted regular workforce planning meetings with external stakeholders to map future and current skill needs. ● Successfully carry out rate reviews for candidates ● Took ownership over the site recruitment data and greatly improved data accuracy ● Carry out regular performance reviews ● Helped to organise and carry out recruitment events● Created and implemented a feedback system for clients and candidates to help continuous improvement Exibir menos Hired to implement the talent engagement strategy for both the account team, contractor workforce and new talent, incorporating attraction, recruitment, On-Boarding, induction, development and communication processes. I was responsible for conducting recruitment market research pay rate benchmarking and conducting market analysis.Designed and implemented a new onboarding process across three government sites that reduced the number of dropouts while going through the compliance process.Designed and implemented new reporting processes for the wider account team to feedback to senior external and internal stakeholders.Created dashboards that gave a greater depth of knowledge for workforce planning with external business areas.Created communications plan for over 1000 workers Exibir menos Reported to the Head of Talent & Discovery and contracted to oversee the hiring of 50 employees in the first half of 2021 across Tech, IT, Digital and Marketing as Redington entered a period of growth, looking to increase their headcount by 25% YOY. Accountable for an HR and Recruitment Administrator to support the scheduling and onboarding of all new employees. Ran and attended Senior Leadership Workshops to discuss the hiring roadmap for 2021, highlighting areas of focus and making recommendations to achieve objectives and resource demand to ensure all hires were made within budget and forecast.Successfully increased the number of contractors by 50% and increased financials by a minimum of 15% across all four accounts I looked after. Successfully built up strong stakeholder relationships when taking over accounts and developed long-term strategic partnerships.Achieved the Successfully managed a supply chain of over 12 agency partners and conducted regular 360 feedback sessions with them. Exibir menos

  • Recruitment Business Partner

    Jan 2022 - now

  • Talent Engagement Consultant

    Jun 2021 - Jan 2022

  • Recruitment Business Partner

    Mar 2018 - Jun 2021