Danielle Sparks

Experience

• 

  Uno Chicago Grill

  Nov 2007 - Jun 2012

  Bartender/Server

  • Helped promote the bar through various marketing methods:-assisting with off-site events such as the Junior Diabetes Research Fund walk where I volunteered my time to help serve food to runners at the conclusion of the walk-responsible for creating and maintaining a Facebook page for the bar which was updated a couple times throughout the week depending on specials and events that we had going on at the time- handing out “buy one, get one free” drink cards to hospitality employees around the International Drive area to encourage them to come in- assisting with marketing, setting up, breaking down, and bartending the annual Spooky Empire Zombie Walk event• Trained incoming employees to become a part of the Uno’s team• Planned and set up monthly events to increase sales• Assisted with inventory control Show less

• 

  Peninsula Foodservice

  Jan 2012 - Sept 2013

  •Responsible for all office duties including accounts payable, accounts receivable, ordering office supplies, conducting customer credit checks as well as all of the duties I was responsible for as an administrative assistant.•Interviewed multiple candidates and hired a new office assistant to help with invoicing, filing, answering phones, ordering office supplies and other duties as needed.•Created and kept multiple spread sheets including a bank reconciliation, a depreciation schedule and a payroll summary sheet.•Used excel to create numerous forms to help keep the business organized. Some examples include: an employment application, a credit application, a credit card authorization form, a disciplinary action form, an employment termination form, product return form and a sample request form. Show less

  • Office Manager

    Jan 2012 - Sept 2013

  • Administrative Assistant

    Jan 2012 - Jul 2012
• 

  IZEA

  Jun 2013 - now

  • Lead a global team of cross-disciplined software developers and quality professionals by providing vision and role clarity, leadership, coaching, training, and accountability• Identified and managed cross-team dependencies; facilitated communication between parallel initiatives• Ensured the product engineering teams were working on the next most important thing by maintaining the backlog and communicating product goals• Advocated for and championed the team by encouraging their shared ownership and understanding of the product, listening to and considering input, and celebrating successes• Fostered a culture of teamwork and communication by increasing visibility into technical conversations and encouraging pairing/mobbing• Functioned as a Scrum Master by facilitating traditional Scrum activities, helping to unblock the team, and working closely with Product to maintain the backlog and ensure requirements are clear• Worked to implement a mature quality culture where the entire team is accountable for the quality of our product• Successfully launched multiple high quality products by the provided launch date• Worked closely with stakeholders to understand and translate user needs into technical documents• Facilitated multiple user acceptance test activities with our internal user baseAwards:Product Engineer of the Quarter - Q1 2022Product Engineer of the Year - 2022 Show less • Collaborated with the Development and Product team to develop project scope and requirements and effective testing approaches to ensure quality applications and products• Participated in product design reviews to provide input on functional requirements, product designs and schedules• Created, maintained and executed detailed test cases based on provided project scope, acceptance criteria and business rules• Manually tested new features and services while focusing on iteration velocity• Reported well documented defects including a summary, reproductions steps andscreenshots using Jira• Created UI automation tests using jQuery and selenium based toolsAwards:Product Engineer of the Quarter - Q1 2021Engineer of the Month - July 2020Engineer of the Month - August 2019Engineer of the Month - July 2017 Show less • Have an evangelist-level knowledge of IZEA products & services• Act as the main point of contact for all self-service clients across all three main platformsand offer support as well as Marketing Campaign strategy and execution.• Build and maintain strong relationship with my clients to align great customer service withthe IZEA brand.• Create user-facing support content such as video and screenshot walkthroughs. Presentthe content to new and existing clients through one on one phone calls, emails and Clearslide presentations.Awards: April-June 2014: Achieved 106% of quarterly sales quotaFY 2013: Achieved 106% of annual sales quotaJuly-Sept 2013: Achieved 135% of quarterly sales quota Show less

  • Product Engineering Manager

    Jan 2022 - now

  • Manager, Quality Assurance

    Aug 2021 - Jan 2022

  • Software Quality Assurance Analyst

    May 2017 - Jul 2021

  • Senior Associate of Customer Experience

    Jul 2014 - May 2017

  • Account Director of Emerging Deals

    Jun 2013 - Jul 2014