Hilal Özkaya

Experience

• 

  Migros Ticaret

  Oct 2016 - Dec 2017

  Assistant Manager

  • Assisted the store manager in overseeing stock and financial reports at Migros Ticaret in Turkey.• Managed inventory levels to ensure optimal stock availability and minimize overstock situations.• Collaborated with the finance team to analyze financial reports and make data-driven decisions for business growth.

• 

  Concentrix

  May 2018 - Jul 2021

  Quality Coach

  In my role as a Quality Coach at Concentrix, I focused on enhancing CSR effectiveness and achieving customer service goals through monitoring, mentoring, training, and career development. I collaborated with team members to improve performance metrics and ensure high-quality service delivery.

• 

  Binance Turkey

  Nov 2021 - Jul 2023

  Customer Service Representative

  In my role as a Customer Service Representative at Binance Turkey, I was responsible for assisting customers with their financial problems through chat support. I provided personalized guidance to help them navigate their accounts and resolve any issues they encountered.