Peter Hamner

Experience

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  Virginia Tech

  Jan 2001 - Jul 2010

  • Project Associate

    Aug 2009 - Jul 2010

  • Research Associate

    Jan 2001 - Jul 2009
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  Conway & Robison

  Aug 2009 - Oct 2012

  Project Manager
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  Timber Product Inspection

  Oct 2012 - Feb 2013

  Field Representative
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  Feeding Southwest Virginia

  Jun 2014 - Jul 2017

  IT Associate

  The mission of the IT department at Feeding America Southwest Virginia (one of over 200 Feeding America affiliated food banks across the country) is to utilize information systems and technology to facilitate, improve, and expedite this organization's efforts to feed the hungry across a span of 26 counties and 9 cities throughout southwestern Virginia. In cooperation with our national office in Chicago, we operate a complex Microsoft Dynamics NAV based database to maintain records, track activity, analyze trends, and generate reports regarding all aspects of our service area (agencies, customers, donors, food items, locations, etc.). We also manage and operate independent databases to track large volumes of both volunteers and donations. In addition, our IT department is responsible for a variety of complex telecommunication systems including LAN/WLAN networks, Microsoft Exchange and cellular communication systems, and software and technical training and support. Show less

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  PowerSchool

  May 2018 - Sept 2019

  Associate Technical Support Engineer

  For a year and a half, I served as an Associate Technical Support Engineer at PowerSchool, a leading K-12 education technology company. My role in support of their Student Information System (SIS) platform was to answer, evaluate, and prioritized incoming telephone, email, and chat-based requests for assistance from end users designated as technical contacts at their school districts experiencing problems with hardware, software, networking and other computer related technologies. My job was to recognize problems, conduct research, provide resolutions and follow up with customers as needed, as well as to escalate more complex cases to the appropriate team. I was a top performer on my team averaging over 12 closed cases per day (CPD) with an above 95% customer satisfaction (CSAT) rating. Show less

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  Booz Allen Hamilton

  Sept 2019 - now

  Database Engineer

  As a DBA, my main focus is to design, implement, manage, and sustain databases and data delivery systems. I am responsible for the day-to-day operations for data input and extraction methods used to interface with legacy systems capable of supporting modern web services. I also provide ad-hoc reporting services as needed to support mission critical analysis of historical and operational data sets.