Gustavo Piloto

Experience

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  Avon

  Aug 2014 - Aug 2015

  Information Technology Intern

  - Managed strategic projects for the Human Resources and Finance/Tax business areas within the Business Projects and Solutions sector. This included requirements gathering, development monitoring, testing, implementation, post-implementation monitoring (Hypercare), Change Management, and Support. Reported results directly to the area manager.- Generated technology artifacts that met business area requirements, and aligned with the company's internal IT standards and policies.- Participated in and executed project stages and evolutionary and corrective demands, ensuring customer acceptance within deadlines, cost, and quality parameters.- Gathered business requirements to identify improvements and needs in business processes.- Served as the focal point of support in various business and IT areas.- Interfaced with the Supply Chain Director, receiving mentoring for personal and professional strategic development. Show less

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  LATAM Airlines

  Sept 2015 - May 2018

  Junior Business Analyst

  - Managed strategic technology projects for the commercial area, generating value by incorporating best technology practices, evaluating and redesigning processes, implementing technological solutions according to standards, and supporting critical business processes at functional and technical levels until stabilization.- Acted as an IT business partner, responsible for collecting, analyzing, reviewing, and communicating the needs of the commercial area, evaluating and ensuring the viability of projects for organizations, and mediating between business areas and central IT areas.- Gathered functional and non-functional requirements, and implemented automation to ensure accuracy, security, easy data availability, and high performance in the area, in line with IT standards.- Controlled KPIs, reporting to the PMO and governance.Results:- Improved commercial area systems by automating routines for fare calculation, resulting in significant savings for the company, reducing the time limit for presenting commercial proposals, and enabling the analysis of better options with more attractive proposals and greater agility, making them more competitive in the market.- Enabled the sale of baggage allowance following the inclusion of ANAC Resolution 400/2016 (Brazilian law), implementing processes, defining system structures, and including a new automatic self-service channel for baggage allowance sales. This offered new options and benefits to customers and adapted to a new market economy.- Unified the company's flight publishing systems and fares after the merger between LAN and TAM, enabling a single integration solution between LATAM systems and travel agencies for ticket sales. Show less

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  CVC CORP

  May 2018 - Jan 2019

  Information Technology Business Analyst

  - Improved the integration of the API (Application Programming Interface) for aerial content with all the company's sales channels, focusing on both functional and technical aspects to ensure communication between sales channels, demanding areas, and internal technology areas.- Acted as an IT business partner, interfacing between business areas, enabling CVC channels, and identifying opportunities for system improvements.- Responsible for gathering functional and non-functional requirements.- Validated technical and functional solutions with the development team, fostering greater synergy between the areas.- Monitored and understood business flows with Brazilian airlines.- Supported the development and implementation phases of new features for sales channels, providing functional support to developers during implementation and testing phases.- Managed dashboards with the main product processes and sales channels.- Conducted log analysis for troubleshooting issues found in the production environment.- Monitored and evaluated requests and issues with technology vendors, managing third-party vendors to ensure quality, accuracy, and adherence to agreed SLAs.Results: - Managed a customer service project during the Black Friday period, ensuring the quality of the company's systems and platform availability, and maintaining the operation of all service channels without performance issues. Show less

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  MC1 - Win The Market

  Jan 2019 - May 2020

  Information Technology Business Analyst

  - Responsible for business analysis in the company's Delivery area, ensuring the delivery and activation of demands, and managing new projects.- Conducted initial blueprint realization to identify the main processes, hierarchies, and order types.- Performed gap analysis of customer needs against the product core, identifying improvement opportunities and ensuring deadlines were met.- Generated and validated functional and technical documentation with the customer for platform configuration and project development.- Held daily meetings with external vendors to ensure third-party activities were delivered as agreed.- Analyzed and constructed customer data interfaces (ERP) for the MC1 architecture.- Created scripts for database tables not part of the product core to meet client process needs, mapping and customizing each project.Results:- Managed the implementation of the MC1 product in an international project for Heineken Mexico, enabling greater synergy between Heineken's Sales area and its customers by automating order generation in the field. This project gained significant global visibility for the client, and there was an evaluation underway to potentially make it a Global project. Show less

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  Sovos

  May 2020 - Feb 2024

  - Responsible for managing the fiscal messaging product, focusing on the LATAM and Brazil markets, and aligning deliveries and strategies according to the product roadmap and the company's regional strategy.- Actively monitor the customer base with the Customer Success area to avoid churn and prospect contract renewals.- Lead and actively participate in Sprint Planning, Daily, Refinement, Sprint Review, and Sprint Retrospective meetings.- Responsible for the creation and maintenance of product documentation, such as user manuals and technical configuration notes.- Collaborate with Business Analysts to organize demands, with regular meetings to align the requirements and specifications needed for development.Results:- Responsible for the development of the multi-factor authentication (MFA) functionality in the company's main messaging product to meet a security requirement. This involved vulnerability analysis, team discussions, and implementation within the required standard.- Managed the implementation of regulatory changes related to NF-e and NFS-e, ensuring that the product complied with current standards and regulations, enabling proper testing and avoiding compliance risks. Show less - Engage in understanding and analyzing regulatory requirements in collaboration with stakeholders.- Responsible for creating and defining user stories and epics, representing the real customer journey within the products.- Expertise in organizing, prioritizing, and maintaining the Product Backlog in partnership with the Product Owner, ensuring that the most relevant and urgent demands are met within established deadlines and according to requirements.- Actively participate in agile ceremonies, including Sprint Planning, Daily, Refinement, Sprint Review, and Sprint Retrospective, contributing to continuous alignment between the development team and stakeholders and the continuous improvement of the product development process.Results:- DIAN Mandate 1.7 (2020) implementation (Colombia Market).- DIAN Mandate 1.8 implementation (Colombia Market).- SUNAT – DAE14 migration to REST API (Peru Market).- City Hall Implementation for Brazil Market.- Product Discovery for Ecuador Solution (Acquired Company). Show less

  • Product Owner

    Mar 2022 - Feb 2024

  • Information Technology Business Analyst

    May 2020 - Mar 2022
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  AB InBev

  Feb 2024 - now

  Senior Product Manager

  - Management of data products for different product categories, focusing on Beyond Beer (Ready to Drink) and Non-Alcoholic Beer, in addition to the company's Social Listening product, analyzing brand mentions on social networks.- Expertise in all stages of the product lifecycle, from Discovery to Decommissioning, with the objective of providing insights to marketing and strategy teams, aiding in decision-making and category expansion.- Coordination with stakeholders of each product to understand the needs and priorities of strategic functionalities, gathering information on categories and incorporating these demands into quarterly and annual planning.- Focus on ensuring an agile culture and implementing best product management practices.- Conducting ceremonies such as Sprint Planning, Daily meeting sessions, Refinement sessions, Sprint Reviews, and Sprint Retrospectives, to maintain continuous visibility of initiative progress and monitor the delivery of functionalities.- Responsible for creating and maintaining release notes, documenting the main changes and improvements of the product, ensuring that stakeholders, executives, and end-users are updated on data products.- Accountable for requirements related to the transformation and processing of data received from suppliers, ensuring accuracy between the original data received from the source and the data available in the consumption layer.Results:- Implemented an automated ticketing system (Jira Customer and Jira Software) for user requests, enhancing issue reporting, assistance, and tracking for each Insights and Media product team.Improved analysis, service efficiency, and resource optimization using agile metrics like Lead Time and Cycle Time.- Participated in the strategic Employee Training program; designed the career path for the product and data area with HR, mapping necessary skills from intern to director to develop tailored training for each professional profile. Show less