Sydney McLachlan

Experience

• 

  Javlin Cleaners Ltd.

  Jan 2016 - Jan 2020

  Customer Service

  Perform opening and closing of the dry-cleaning shop independently, including cashing out at closeProcess customer payment through cash, credit cards and bank cards

• 

  Bronte Outer Harbour Marina

  May 2016 - Nov 2016

  Dock Hand

  Carried out routine cleaning duties that met established quality standards for marina operations; insured recognized standards were maintained and that quality, and delivery commitments were met.Assisted the Dockmasters in marina related tasks like securing boats.

• 

  Bath & Body Works

  Sept 2017 - Dec 2017

  Sales Associate/Cashier

  Provided personalized customer service by recommending products, answering questions, and offering scent consultations to meet individual customer needs.Processed transactions efficiently using point-of-sale systems, including cash handling, credit card transactions, and returns/exchanges.Assisted with maintaining a visually appealing store through merchandising, restocking, and organizing product displays.

• 

  Corbetts Ski and Snowboard Shop

  Nov 2017 - Mar 2019

  Sales Associate/Cashier

  Assisted customers with finding the proper gear and offered information about the products.Maintained store and unpacked and set up displays of new merchandise.Processed transactions of ski and snowboard goods.

• 

  Trailhead and Bronte Creek Project

  Sept 2018 - Jan 2019

  Student Leader/Operations Assistant

  Worked here as a co-op placement. Lead students in different activities related to outdoor education and the environment.Teach lessons to students about ways to be more environmentally friendly.

• 

  SoftMoc

  Sept 2020 - Nov 2020

  Sales Floor Associate and Cashier

  Provide customer service for those needing assistance.Process transactions.Assist customers in finding the right product for them.

• 

  Halifax Regional Centre for Education (HRCE)

  Jan 2022 - Jun 2022

  Supervise students during lunch hour at LeMarchant - St. Thomas Elementary School Supported students with special needs in both individual and group settings, assisting with academic, social, and behavioral goals as outlined in individualized education plans (IEPs).Collaborated with teachers, therapists, and special education staff to implement tailored learning strategies and classroom accommodations.Provided one-on-one assistance to students with tasks such as reading, writing, and problem-solving to help them meet learning objectives.

  • Student Monitor

    Jan 2021 - Jun 2022

  • Educational Program Assistant (EPA)

    Jan 2022 - May 2022
• 

  SuperNOVA at Dalhousie University

  May 2022 - Jun 2023

  Instructor

  In charge of content creation + delivery for the 2022/2023 Girls Count Jr program (math focused), and instructor for the Girls Code program (computer science focused).Part of the engineering team that designs 5 different camps for summer of 2022.Delivers workshops involving various STEM topics to youth Grades 1-9.Support children with special needs during camp as their personal care assistant (similar to EPA).

• 

  CERC.OCEAN at Dalhousie University

  Jun 2023 - Oct 2023

  Summer Research Student

  Conducted chemical analyses of water samples, using lab techniques and instrumentation to assess nutrient concentrations, salinity, and other key oceanographic parameters.Developed and maintained MATLAB programs to analyze large datasets, automate data processing, and visualize trends in oceanographic data.Participated in fieldwork, performing CTD (Conductivity, Temperature, Depth) casts and Niskin bottle sampling to collect water samples at various depths for subsequent laboratory analysis. Show less

• 

  Weed Man

  Jan 2024 - Nov 2024

  Customer Service Representative

  Handle high volume inbound calls, providing exceptional customer service and support to clients regarding lawn care services.Collaborate with field technicians and internal teams to ensure service delivery aligns with customer expectations.Educate customers on various lawn care treatments, seasonal services, and maintenance tips to enhance their experience.Address and resolve customer complaints with a focus on maintaining customer satisfaction and loyalty.