Cassandra Martinez

Experience

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  24 Hour Fitness

  Jan 2016 - Jan 2019

  Customer Service Representative

  - Conduct inventory, stocking and merchandising to track supplies and place daily orders- Answer phone calls with any questions or concerns regarding memberships as well as contribute to operations team to reach merchandise and monthly goals

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  Butterfly Social Media LLC Marketing Agency

  Jan 2017 - Jan 2018

  Marketing Intern

  - Schedule weekly social media photoshoots followed up with making online posts to Instagram, Facebook, Pinterest and Twitter- Plan and schedule events to advertise new businesses and clients' website launches- Edit and write articles using search engine optimization to grow clients' online traffic

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  Glen Ivy

  Jan 2019 - Jan 2022

  Guest Services Coordinator

  - Maintain high guest expectation and exceed goals pertaining to metrics measurements, to include cross-selling, up-sales and same day service sales for daily average of over 500 guests. Ability to flow with, embrace, adapt and implement change.

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  RE/MAX

  Mar 2022 - Jan 2023

  Human Resources, Administrative Assistant

  - Acted as the primary point of contact (POC) for all inbound communications to the company, including website contact requests, phone calls, emails, vendor partnerships, and walk-in clients, while also ensuring a top-notch office experience.- Responsible for entire onboarding and offboarding process, including working closely with newhires to ensure all pre-employment documents and licenses are accurate during the same time ofassisting with recruiting for monthly live training.- Assisted in coordinating and executing successful events and meetings on a weekly, quarterly, and annual basis, as well as conducted performance reviews every 30, 60, and 90 days for a team of 25 realtors- Developed a compliance protocol for realtors, resulting in a 5-star rating on Google for the company, up from 4.6 stars (besttamparealestateagents.com)- Worked collaboratively with the marketing and transaction coordination department to increase lead generation, recruiting, and referral partnerships with realtors across the state. Exibir menos

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  Express Employment International

  Jan 2023 - Jan 2023

  Office Support Specialist

  - Maintained regular communication with clients, conducting weekly follow-up calls to ensure contract requests were met and to foster ongoing business relationships. Ensured prompt receipt of client invoices and payments- Responsible for collecting and auditing timecards. Following with processing weekly payroll while monitoring overtime and commission bonus for over 100 employees- Ensure that all administrative activities, incoming calls, and applicant flow move smoothly while reviewing monthly average of over 300 online applications.- Managed all highly confidential documents including tax forms, work authorization documents, social security cards, and proof of identity forms, accurately inputting them into the system alongside bank information for every new hire- Utilized company social media platforms such as Facebook and LinkedIn to promote current job opportunities, showcase top clients, and recognize employees of the month. Responded promptly to online interactions to engage with the audience. Exibir menos

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  Bank of America Business

  Jan 2024 - now

  Bilingual Client Services Representative III