Kathy Swanson

Experience

• 

  Schwartz Bon Walker Studer LLC

  Aug 1994 - Apr 1999

  Attorney Associate

  Extensive legal writing and research; litigation work involving depositions, administrative hearings and proceedings, jury trials, and bench trials; oral arguments.

• 

  Murane & Bostwick, LLC

  Apr 1999 - Jan 2013

  Member/Partner

  Civil litigation defense attorney, who represented numerous individuals and corporations involving tort, civil rights, worker's compensation, employment law, and medical malpractice litigation. Extensive legal research and writing skills, appellate work, oral arguments, and trial experience, in jury trials, administrative proceedings, Wyoming State and Federal Courts.

• 

  Wyoming Medical Center

  Jan 2013 - Jan 2015

  Chief Experience Officer/Legal Counsel

  Created the Patient Experience Department, which touched on all aspects of a patient's stay and the family's encounters throughout the hospital. Worked on many collaborative teams to improve the experience before, during and after the patient's stay; Executive Director of Patient Experience, Patient Relations, Security and Risk Departments; Member of Operations team for the hospital; Member of group that developed the WMC strategic plans; Interim Director of Housekeeping, Laundry, Patient Observation Companions, Patient Transport, Chaplains, Volunteers, and Mother/Baby Nursing Unit. Created Patient and Family Advisory Council involving community members and hospital staff to improve the patient's experience, and hired Patient Advocates/Navigators for use throughout the hospital, along with Concierge Services. Created data reports for Patient Satisfaction Survey data and HCAHPS data that were viewable and understandable by all staff.Reviewed most contracts for the hospital with suggestions to revise and mitigate risk; Oversaw many patient care conferences and acted as informal mediator with families to resolve issues and to mitigate litigation risk; Integrated customer service with our safety culture for improved outcomes; implemented leader rounding program on employees and acted as advocate for many employees. Show less

• 

  Central Wyoming Hospice & Transitions

  Jun 2015 - Dec 2015

  Director of Administrative Services

  Directed operational services in organization, including oversight of HR, improvement projects, and privacy officer. Also directed community outreach and relationship-building for marketing purposes.

• 

  Self

  Dec 2015 - Dec 2016

  Attorney at Law and Risk Consultant

  Litigation support, including: depositions, brief-writing, hearings, appeals, witness preparation, document review, and strategic consultation. Employment investigations, insurance coverage opinions, risk mitigation, and health care compliance consultation.

• 

  Wyoming Community Development Authority

  Oct 2016 - now

  Director of Legal and Compliance