Caterina Torta

Experience

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  College Campus Pretoria

  Mar 2008 - Mar 2009

  School of Business Administrator

  Co-ordinating all the administrative duties of the office, as well as dealing with incoming and outgoing calls.Duties: Personnel Management, General Administration. Creating personal folders. Filling of general administrative documentation. Phoning of students. Communicated start-dates changes or cancellation with lecturers and students. Compiling signing sheets for diplomas or certificates. Placing orders for diplomas and certificates to be ordered, with head office. Consulting prospective students. Some duties were not in my job description, but due to the fact that the consultant and the Co-ordinator where on maternity leave duties were escalated to me. Show less

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  Thunder Vibe Audio & Visual

  Mar 2009 - May 2011

  Operations Manager/ Events co-ordinator/ Personal Assistant

  Effectively running the office, and all the daily going on. Deal with all client queriesDuties: Logistics for Meetings/workshops. Attending to and liaising with internal and external clients. Attending to telephone calls ( Screening) enquires and requests. Dealing with correspondence, Incoming electronic mail faxes and post. Taking dictation and minutes of meetings. Devising and maintaining office systems to deal efficiently with paper flow. Proper time management and prioritizing of activities. Referring work/actions to staff .Organising business itineraries, office functions conferences, internal and external. Kitchen stock control. Co-ordination of collections and deliveries. Petty cash control. Maintaining and dealing withDebtors and creditors. Estimates and Invoices, and sight visits. Show less

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  Kodak Agent

  Sept 2011 - Feb 2012

  Sykes

  Working on two system, as well as online, assisting customers with their printers, pictures and Kodak cameras and other merchandise.Duties: investigating errors with pictures, escalating issues with printers, cameras and other merchandise. Dealing with incoming and outgoing calls. crediting peoples accounts when needed. assisting with online queries.

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  International SOS

  Mar 2012 - Mar 2013

  Senior Customer Service Executive

  Co-ordinating Occupational health Medicals for onshore and off shore rigs and sites for International companies.Working effectively and efficiently with the operating systems.Keeping with in the deadline for booking appointments, getting results, making sure that the results are captured by the data capturer and then that the medical team reviews the results. A CSE is between the Client( HR department ) and the member ( prospective employee ) Issuing Guarantees of payments and issuing fitness certificates. Show less

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  Medifam

  Mar 2013 - Jun 2013

  Junior Practive Manager/ Front of office

  Co-ordinating Physiotherapist, Biokinetisists and General Practitioners schedules, accounts.Booking appointments for the Physiotherapist, Biokinetisists and General Practitioners, Billing of all patients accounts on different software programmes, Following up on accounts.

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  Sentinel steel service centre

  Jul 2013 - Nov 2015

  Sales & Marketing Co-ordinator

  Sales co-ordinator- ensuring that the sales opportunities are moving through the sales process with the required urgency acting as a “hustler” to make sure appointments happen within a given timeframe and hustle the deals to closure.Marketing co-ordinator- ensuring on-going business with new customers and existing customers via brand awareness.I maintained this by:Under Sales Co-ordinatorSage ACT (CRM) data maintenance; companies, contacts, leads, sales opportunities and profiles.Scheduling of appointments for sales consultants provided by the marketing co-ordinator (myself)Send sales and marketing related documentation to prospective clients.Management of customer on board documentation.Interface with and scheduling of appointments between customers, and sales consultants.Allocation of work to sales team (quotes)Following up on sales team if quotes have been done in a timely manner.Daily sales reports.Under Marketing co-ordinatorImplementing and creating marketing and adverting campaigns via emailers sent out twice monthly. Preparing marketing and advertising strategies, plans and objectives.Keeping promotional material ready by co-ordinating requirements with graphics department, inventorying stock, placing orders and verifying receipt.Supporting sales staff by providing sales data, marketing trends and relaying customer service requests. Show less

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  PNet

  Dec 2015 - Jun 2022

  Duties and responsibilitiesOnline Ad Hoc Registrations – Help Desk Function• Provide technical assistance and support for all online incoming queries and issues related to the PNet system. Respond to all Online Queries either via email or telephonically by setting clients up with their profiles and loading their adverts onto their profiles. Write training manuals for Ad Hoc clients. Co -ordinating with the accounts department to ensure successful registrations.Business Intelligence Reporting• Creating reports for management that assist the PNet Sales Force gain insights which enable optimization of their operational performance. Data Quality• Identifying and monitoring potential quality issues in the way data is captured on the CRM System. Delegating any issues that need to be resolved.Lead Generation• Support the sales force in prospecting and building a pipeline of qualified leads to assist meeting their targets.• Assisting in monitoring Sales inbox – Delegating to correct department and or sales person. Assisting customers with any product queries.General Duties Manage the Data quality and lead generation team, when my direct manager is overseas or not available Show less

  • Snr Adhoc, Lead Generation & Data QA Co-ordinator

    Oct 2017 - Jun 2022

  • SME Sales Co-ordinator

    Dec 2015 - Sept 2017
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  Telesure Investment Holdings

  Nov 2018 - Jun 2022

  The Campaign Specialist contributes to the organizational goals through effective planning and execution of campaigns within the defined timelines. The management of campaigns, data and metrics will help improve overall efficiencies.

  • Campaign Specialist

    Nov 2018 - Jun 2022

  • Campaign Specialist

    Nov 2018 - Jun 2022
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  ISOPro Software

  May 2021 - now

  User Support Specialist

  ISOPro is an online, subscription-based, compliance management platformAs a User Support Specialist, I am Accountable for the following:Accountabilities:• Delivering the agreed services to clients as per the contractual agreement• Adhere to business policies, procedures, and other compliance obligations• Ensure all confidential data as well as hardware that may contain this data is always maintained according to the relevant procedures.• Ensuring client Service Level Agreements are fulfilled• Ensure support enquiries are addressed and closed off within an appropriate time frame• Adhere to business policies, procedures, and other compliance obligationsResponsibilities:• Process elicitation and process improvement consulting to existing and new clients• Implementation of ISOPro Software system solutions to existing and new clients• Complete and keep up-to-date any client project-related form• Responding to all customer enquiries that come through the ISOPro enquiry interface• Ensuring all enquiries are logged in the CID and properly categorised;• Ensuring all customer-requested changes/updates in the database are carried out and all• system notifications are set up properly;• Assisting existing client users with any training-related issues;• Escalating technical issues• Ensure technical support conforms to client requirements, and non-conforming output is corrected, with actions taken and those authorising the actions are recorded• Running support demand reports and distributing them to clients;• Liaising with new clients as required to orientate and train clients in how technical support will be implemented into their existing business structure;• Obtaining client feedback regarding support service delivery• Assist consultants with new client implementations or upgrades as required• Prepare client data for upload as required, as part of new implementations or ongoing client• Assisting other Managers with their roles as required. Show less