Keamogetse Diseko

Experience

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  ITIRELENG SERVICES & SUPPLY

  Jan 2002 - Oct 2002

  SECRETARY

  I PERFORMED FILLING, DATA CAPTURING, MEETING ARRANGEMENTS, DEALING WITH ADMINISTRATION DUTIES.

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  National Health Laboratory Service

  Nov 2002 - Aug 2003

  Computer Technician

  MY ROLE WAS COMPUTER FIXING, COMPUTER BUILDING, ORGANIZING OF LAND AREA NETWORKS AND WIDE AREA NETWORKS.

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  Vodacom

  Sept 2003 - Feb 2012

  Credit Vet Agent

  MY ROLE WAS TO ASSIST ALL THE VODACOM TRADE PARTNERS ON THE TELEPHONE WITH CAPTURING & PROCESSING OF NEW VODACOM CONTRACT APPLICATIONS, I ALSO ASSISTED THE VODACOM TRADE PARTNERS ON THE TELEPHONE WITH QUERIES RELATING TO ACTIVATIONS OF NEW CONTRACTS,I DID TRANSFER OF OWNERSHIP OF VODACOM CONTRACTS,I ASSISTED THE VODACOM CUSTOMERS ON THE TELEPHONE WITH THE CREDIT LIMITS, CALL LIMITS AND MANDATORY CREDIT LIMITS ON THEIR ACCOUNTS.

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  IBM

  Mar 2012 - now

  Information Technology Help Desk Administrator

  I ASSIST IBM CUSTOMERS GLOBALLY WITH LOGGING CALLS ON THE TELEPHONE , ON THE INTERNET AND USING EMAILS FOR INFORMATION TECHNOLOGY HARDWARE AND SOFTWARE MAINTENANCE OF THE SERVERS, PERSONAL COMPUTERS, LAPTOPS USING SALESFORCE. I FOLLOW UP ON HARDWARE AND SOFTWARE CALLS WITH IBM’S INFORMATION TECHNOLOGY SPECIALISTS IN ORDER TO GIVE GOOD FEEDBACK TO THE CUSTOMERS AND MAKING SURE THAT ALL THE CUSTOMERS QUERIES ARE PROCESSED IN TIME IN ORDER TO GIVE GOOD SERVICE TO THE CUSTOMERS. I ORDER PARTS THAT ARE NEEDED BY THE TECHNICIANS TO FIX THE IT MACHINES E.G. SERVERS AND MAKE SURE THAT ALL THE PROCEDURES TAKE PLACE ACCORDINGLY. I ALSO ORDER PARTS FOR LENOVO MACHINES THAT ARE BOOKED IN FOR REPAIRS BY OUR CUSTOMERS. E.G. LAPTOPS THAT NEED TO BE REPAIRED AND MAKE SURE THAT THE CORRECT PARTS ARE ORDERED AND SEND TO THE CORRECT LOCATIONS ALL ACROSS SOUTH AFRICA. Show less