María Fernanda Herrera Martínez

Experience

• 

  HELLA

  Apr 2018 - Apr 2021

  Customer Service Executive

  Managing and executing the demand planning process at plant. acting as an interface between planning staff at plant and corporate functions as sales, program management and controlling.· Preparation of sales planning in SAP (APO) using the market database· Analysis and optimization of the demand planning processes· Verify that all the customer's shipping requirements are uploaded and analyzed in sap· Schedule customer pickups· Maintenance to customer portals according to their manuals and requirements Show less

• 

  Conagra Brands

  Jun 2021 - Jul 2024

  Responsible for identifying improvement opportunities in logistics operations through process management in order to find operational and economic efficiencies.• Ensure compliance with the company's KPI's.• Identify opportunities in process management in order to find operational and economic efficiencies.• Direct communication and report with the other areas in CAG (Management, Quality, Inventories, Transportation).• Follow-up delivery and rejections of finished product to customers.• Manipulation and Analysis of information for the detection of root causes in the processes involved in warehouse logistics• Process mapping and monitoring for SAP implementation.• Monitoring of continuous improvement projects.. Inventory analysis Show less Responsible for all aspects of order processing. Verify all order line and prepare order reports on everyday basis, respond to all inquiries for all status order.· Order Processing: Management of all customer orders through a progression of Operations fulfillment.· Process EDI orders accurately, ensure correct pricing and item cross reference are set up accurately in the system.· Schedule customer pickups· Track orders and provide order confirmations to external partners· Regularly monitor orders that are stuck status in the ERP and help resolve issues Show less

  • Coordinador de mejora continua - logistica

    Mar 2022 - Jul 2024

  • Customer service

    Jun 2021 - Mar 2022
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  Amazon

  Jul 2024 - now

  Inbound Area Manager