Samer Issa

Experience

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  Hanna Agro S.R.L.

  Aug 2009 - Mar 2016

  Sales Agent

  • Identify and pursue new business opportunities with restaurants, grocery stores, and local markets.• Build and maintain relationships with existing clients, ensuring customer satisfaction.• Stay informed about the seasonal availability of fruits and vegetables to effectively promote products.• Provide product knowledge to clients, including freshness and sourcing details.• Prepare and present price quotes and negotiate terms with clients.• Conduct regular market analysis to stay informed about industry trends and competitor activities.• Cross-sell related products and encourage clients to try new items.• Generate and maintain accurate records of sales activities, contracts, and customer interactions. Afișează mai puține

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  S.C. Nova Touring

  Jan 2010 - Jan 2010

  Internship Trainee

  • Reservations for clients• Client offers & packages• Provided excellent customer service, addressing client inquiries and concerns• Assisted in marketing efforts by promoting special offers and packages to attract new clients.

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  S.C. CRONOSCAR S.R.L.

  Sept 2014 - Feb 2015

  Sales Agent

  • Prepare and present price quotes to clients based on their requirements.• Negotiate terms and conditions, ensuring a mutually beneficial agreement for both the client and the company.• Develop and deliver compelling presentations showcasing the advantages of renting from the company.• Highlight unique features, promotions, and value-added services to differentiate the company from competitors.• Generate regular reports for management, summarizing sales performance and outlining areas for improvement. Afișează mai puține

• 

  ISTYLE Romania

  Apr 2016 - Dec 2020

  • Orchestrated the end-to-end management of online orders, overseeing delivery logistics and ensuring the secure and efficient packaging of products.• Collaborated with logistics teams to optimize delivery processes, enhancing the overall customer experience.• Coordinated service orders, ensuring seamless processes from order placement to fulfillment.Implemented strategies to enhance the efficiency and responsiveness of service order workflows.• Spearheaded the effective management of customer complaints, addressing issues promptly and diplomatically.• Utilized problem-solving skills to identify root causes and implement corrective measures, resulting in improved customer satisfaction.• Executed comprehensive inventory management strategies, maintaining optimal stock levels and minimizing discrepancies.• Implemented best practices to track and control inventory, contributing to enhanced accuracy and efficiency.• Collaborating with web developers and designers to implement improvements.• Addressing customer inquiries and issues related to online purchases.• Monitoring customer reviews and feedback.• Implementing strategies to improve customer satisfaction and loyalty. Afișează mai puține • Greeted and assisted clients, addressing their needs and providing information on Apple products.• Executed sales and cross-sales strategies to enhance customer experience and maximize revenue.• Maintained and enhanced the showroom's premium image to align with Apple's brand standards.• Ensured an organized and aesthetically pleasing display of products.• Managed customer complaints through various channels, including verbal communication, emails, and interactions with the National Authority for Consumer Protection (ANPC).• Resolved issues promptly, maintaining a high level of customer satisfaction.• Oversaw inventory management, including stock levels, restocking, and product availability.• Implemented efficient inventory control measures to minimize discrepancies and ensure accuracy.• Proficiently operated fiscal applications, handling transactions and maintaining accurate financial records.• Ensured compliance with fiscal regulations and provided support during fiscal inspections.• Processed customer orders, ensuring accuracy and timely delivery.• Managed packaging procedures to guarantee products were delivered in good condition. Afișează mai puține

  • Ecommerce Specialist

    Aug 2018 - Dec 2020

  • Sales Specialist

    Apr 2016 - Aug 2018
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  QOOBISS

  Jan 2021 - Oct 2021

  Area Sales Manager

  QOOBIS is a start-up fintech company that offers solutions using the latest AI biometric technologies to streamline the registration process.• Identified and targeted potential clients in the financial sector to expand the company's market presence.• Conducted market research to understand industry needs and developed tailored solutions.• Cultivated and maintained strong relationships with key clients, understanding their requirements and ensuring customer satisfaction.• Conducted regular follow-ups to assess the performance of deployed solutions and identify opportunities for upselling.• Worked closely with technical and support teams to address client requirements and resolve any issues promptly.• Facilitated communication between departments to ensure seamless project implementation. Afișează mai puține

• 

  Beciul Domnesc

  Feb 2021 - Jan 2021

  Area Sales Manager

  Worked for Beciul Domnesc, former VINCON, part of MEDA Group. The company is one of the biggest producers of wine in Romania. • Managed relationships with key accounts, including retailers, restaurants, and distributors, ensuring sustained business partnerships.• Collaborated with clients to understand their needs and provided tailored solutions to enhance product placement and visibility.• Executed sales strategies to promote the company's wine portfolio, targeting both domestic and international markets.• Developed and implemented promotional campaigns to boost sales and brand awareness.Identified and pursued opportunities for market expansion, exploring new channels and regions for distribution.• Conducted market research to stay informed about consumer trends and competitor activities.• Represented the company's brand image, maintaining a professional and positive presence in the industry.• Upheld the reputation of one of the largest wine producers in Romania through exemplary customer service and ethical business practices.• Negotiated terms and conditions with clients, distributors, and partners to secure mutually beneficial agreements.• Managed contract negotiations, ensuring compliance with industry regulations and company standards. Afișează mai puține

• 

  Horn Distribution S.A.

  Oct 2021 - now

  Following nearly a year of service, my promotion was attributed to exemplary sales performance and recognized potential within the organization.• Online sales increase by over 100% and gross margin by 140% • Successfully coordinated a team of 4 individuals, ensuring efficient workflow and optimal performance in daily operations.• Maintained responsibility for the overall image and presentation of the showroom, aligning it with the premium standards of the distributed audio products.• Implemented and supervised visual merchandising strategies to showcase products effectively.• Provided leadership and guidance to enhance team productivity and achieve business objectives.• Managed the administration of the company's website, overseeing product uploads, pricing updates, stock management, and content translation & adaptation• Ensured the website reflected accurate and current information to enhance the online customer experience, especially on legal aspects to avoid complaints.• Contribution to the very good feedback on Social Media platforms and Google.• Addressing customer inquiries and issues related to online purchases.• Monitoring customer reviews and feedback.• Implementing strategies to improve customer satisfaction and loyalty.• Uploading and updating product listings with accurate information, images, and pricing.• Managing product categories and ensuring proper organization.• Implementing strategies to highlight featured and best-selling products.• Developing engaging product descriptions and content to attract customers.• Creating and optimizing multimedia content such as images and videos.• Managing product reviews and customer-generated content. Afișează mai puține HORN Distribution is an international group dealing with the distribution and resale of premium audio products such as: Bang Olufsen, FOCAL, LOEWE, Denon, Marantz, Polk Audio, NAIM.• Welcomed and engaged with clients, addressing their needs and providing expert advice on premium audio products (Bang & Olufsen, FOCAL, LOEWE, Beoplay).• Executed sales strategies, including cross-sales initiatives, to maximize customer satisfaction and revenue.• Spearheaded efforts to maintain and enhance the showroom's premium image, ensuring it aligns with the high-quality standards of the distributed audio products.• Implemented visual merchandising techniques to showcase products effectively.• Managed customer complaints through various channels, including verbal communication, emails, and interactions with the National Authority for Consumer Protection (ANPC).• Demonstrated strong problem-solving skills to address and resolve customer concerns promptly.• Oversaw inventory management, maintaining optimal stock levels and ensuring accurate tracking of premium audio products.• Processed customer orders with precision, ensuring accuracy in product selection and timely delivery.Managed packaging procedures to uphold the premium quality of audio products during transportation. Afișează mai puține

  • Deputy Manager & Ecommerce specialist

    Aug 2022 - now

  • Sales Specialist

    Oct 2021 - Aug 2022