Elizabeth Williams

Experience

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  Briggs Equipment

  Jan 2007 - Jan 2015

  Senior Customer service cordinator

  • Checking monthly revenue to date and department expenditure.• Cleansing unused Data from previous day.• Sending suppler Data to the team and advising them of purchase order number updates needed.• Calling customers for Purchase order numbers. • Calling / emailing 3rd parties to book them onto customer sites.• Collate engineers working hours from the previous day and submitting to the business.• Calling customers to advise of Engineer eta to site• Dispatching engineers to breakdowns• Booking preventative maintenance with customers and updating on engineers diary • Cross checking supplier’s invoices for our procurement department.• Arranging a day to day diary for engineers• Booking Van servicing, MOT’s and repairs • Dealing with customer queries.• Sending customer’s estimates. • Chasing parts and looking for alternative’s if not available.• Ordering parts and liaising with sales team• Arrange engineer’s holidays and sickness• Aid colleagues with their day to day duties and updating spreadsheets. Hitting monthly targets. • Invoicing internal and external jobs.• Chasing engineer job sheets in the field.• Looking for chargeable work and invoicing it.• Advising customers on products and services• Raising engineers estimate’s for customers• Addressing customer invoicing queries / credit notes.• Looking at monthly spend and where to save revenue.• Proactively looking for areas where revenue can be gained.• Cross checking supplier’s invoices for our procurement department.• Liaising with company managers in the field to offer support to Staff and customers. • Answering the telephone to Customers and colleagues.• Scanning data into the company system• Faxing data/ order numbers/ orders to customers and suppliers.• Extensive emailing both internally and externally.• Maps, parts and vehicle tracking on our TMS system. Show less

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  Financial Services

  Mar 2016 - now

  Customer Service