Steven Kinson

Experience

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  Kingsbury Storage & Interiors (KSI) Ltd

  Jan 1996 - Jan 2000

  Finance Manager

  Working for a SME allowed me to experience many areas of a company which otherwise would not be possible in a larger organisation. My role initially included the creation of an accounts team (developing role portraits, processes and implementation of new accounting software (SAGE)), and then the ongoing management of the day to day activities (from the day-to-day bookkeeping, through to their preparation for audit).During vacation periods I worked full time for KSI, allowing me to learn a wider range of business skills. This included responsibility of small projects - from the sale, ordering of materials and labour, through to the jobs completion. Other experience connected with KSI, has taken me into many large companies, such as Jaguar, Lotus, Yale, and Alvis Defence. I have attended several management product training and health and safety at work courses. Show less

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  Aon Hewitt

  Jan 2000 - Jan 2002

  Lead Technical Analyst

  Original position at Hewitt (before being promoted to team leader) was as a technical analyst. • Systems Set-up – Configuration of Advent 3b2 templates, and internal software. • Technical Expert – Specification design, systems expert, mentoring, identifying root cause analysis and lead trainer.• Data Manager – Data manipulation, specifications and systems set-up.• Elected employee representative to company employee forum.• Work closely with business and systems analysts to ensure client requirements are clearly understood and appropriately documented Show less

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  Aon Hewitt

  Sept 2002 - Dec 2011

  Managed 12 direct reports, however I have responsibility for 40 in three locations in the UK, India and Poland. • Manage / accountable for virtual support teams to work productively. Both task/resource management (results focused) and people management (Team engagement). • Manage Senior technical, Test management and Project leads.• Managing contractual commitments as well as implementing services for new clients.• Project board responsibilities Senior supplier or Project Manager.• Strategic planning - developing and implementing work processes. As well as helping to define business priorities. • Organisation and negotiation skills, capacity planning based on the actual resource available against the demands of the business/clients.• People Management.• Defining delivery and cost models.• Upgrade Management.• Member Elected Trustee of Hewitt Pension Scheme (2004/2011). Show less • People Manager/Team Leader – Develop individual’s careers and engagement, create documented processes, training material for a team size of 10 people.• Quality Assurance Manager – Develop new team, processes (in line with ISTQB) and training material. Using HPQC and Quick Test Pro.• Systems Project Management – A client facing role, covering all aspects of the project and software lifecycle, from consulting/requirement gathering, design, documentation, budgets, risk analysis and general day to day running of the project. Successful project include Morgan Stanley, RBS and Westbury Homes Total Reward Statements / Websites.• Capacity planning – Manage onshore and off shore resources day to day work activities, plan future resource requirements. • Training – Estimate training requirements, run training programs for offshore and onshore associates. Setting best practices within the delivery group.• Leading large or complex technical assignments. Show less Develop new team, processes (in line with ISTQB) and training material. Using HPQC and Quick Test Pro.Systems Project Management - A client facing role, covering all aspects of the project and software lifecycle, from consulting/requirement gathering, design, documentation, budgets, risk analysis and general day to day running of the project. Successful project include Morgan Stanley, RBS and Westbury Homes Total Reward Statements / Websites.Capacity planning - Manage onshore and off shore resources day to day work activities, plan future resource requirements. Training - Estimate training requirements, run training programs for offshore and onshore associates. Setting best practices within the delivery group.Leading large or complex technical assignments. Show less

  • Delivery Manager / Opertions Manager

    Sept 2004 - Dec 2011

  • Technical Consultant / Team Leader Hewitt Associates

    Sept 2002 - Sept 2004

  • Quality Assurance Manager

    Sept 2002 - Sept 2003
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  NorthgateArinso

  Jan 2011 - Jul 2014

  Resourcelink Delivery Manager

  A global leader in Payroll and Outsourcing services. Responsible for the day to day activities of the Support Desk (incident and change management) for the companies premier product, helping to deliver a world class service. • All aspects of people management for 18 direct reports based in multiple UK offices and 5 reports in India.• Strategic Planning, capacity planning, resource allocation, and optimisation of resource utilisation.• Client relationship Management, maintaining, growing and delighting customers relationships• Managing and optimising the budgets. Identifying increased revenue opportunities and reducing cost. • Managing and monitoring KPIs, SLAs.• Process definition (Lead development of strategy and documentation).• Lead the development of IT business cases. • Oversight and input into management of supplier relationships both internal and third party• Reporting service results and improvement plans to the business.• Set and manage SMART objectives to deliver business strategy.• Department ownership for planning and executing disaster recovery program.Key achievements Established support team, creating ITIL processes for Incident and Change management. Processes for Incident management significantly improved SLAs and processes. Change management processes generate £500,000 of revenue from up-selling to customers. Show less

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  The Open University

  Sept 2020 - now

  Head of Professional Services

  A globally recognised brand delivering world class on-line education.  Management of the 2nd, 3rd line support teams within Agile processes  Work with business partners to deliver define and deliver high levels of service to the university. Oversight and input in to the management supplier relationships for both internal and third parties.  Advise Head of department on best practice in IT delivery and support policy. Key AchievementsEstablished new support team, rolling out Microsoft TFS, setting SLAs and OLAs and new processes used across the University. Introducing agile work methodology within the Development teams. Ensuring that the support team delivers value for money support. Show less