Mohamed Mostafa

Experience

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  EgyptNetwork

  Apr 2007 - Jun 2008

  Telesales Representative

  • Visit clients on-site to give benefit-oriented sales presentations. Manage business development initiatives by developing impactful customer relationships and executing benefit-oriented presentations to increase revenue. Closely monitored weekly sales to write reports for senior leadership and streamline operational processes. Exceed established sales goals and increased client retention. Use ticketing systems to manage and process actions taken. Implemented sales and new business opportunities in new markets to achieve the bottom-line results. Demonstrate professionalism and courtesy with customers at all times. Resolve customer issues in a clear, courteous and straightforward manner. Describe solutions to customers accurately and persuasively. Show less

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  LINKdotNET

  Jul 2008 - Aug 2010

  Senior Customer Service Agent

  •Identify and solved technical issues with a variety of diagnostic tools. Evaluate and responded to incoming sales leads and requests for technical support assistance. Exceed customers' expectations and experience at a high level of customer service. Answer telephone calls promptly and minimized delays that could lead to abandoned calls. Use ticketing systems to manage and process actions taken. Provide on-call support for critical issues. Demonstrate professionalism and courtesy with customers at all times. Resolve customer issues in a clear, courteous and straightforward manner. Describe solutions to customers accurately and persuasively. Show less

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  Etisalat

  Oct 2010 - May 2012

  Senior Customer Service Representative

  Assess client's profiles and aligned them with the best possible products and services to meet their needs. Provide base level IT support to non-technical personnel within the business. Install software, modified and repaired hardware and resolved technical issues. Identify and solved technical issues with a variety of diagnostic tools. Keep up-to-date on the latest technologies and solutions applicable to company products. Manage customers' expectations and experience to a high degree of customer satisfaction. Show less

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  Emirates

  Jun 2012 - Nov 2020

  Supervisor Airport Services

  Provide independent decision making and strong leadership to my team. Achieve consistently high-quality service to our customers. Support, motivate and mentor my team, especially new joiners to ensure real time deployment of the team members at their designated areas. Ensure availability of full manpower especially during the peak hours. Support, coach, develop and motivate all team members to build morale and ensure excellent discipline and grooming standards. Support staff performance evaluation process by ensuring reviews are conducted. Identify system and operational lapses in service and work towards service improvement by recommending corrective measures while preserving customer service standards as well as on time performance.Responsible for Annual Employee Reviews and Evaluations for my team.Generated preventative maintenance, executed, and reviewed all account audits and monthly operating reports for eight various customers.Monitor all system output to ensure the integrity and quality of each report.Maintained all processes and quality of work within the department. Practiced and enforced all security and safety procedures. Show less

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  Hope hospitals group Egypt

  Mar 2021 - Dec 2022

  Customer Service Manager
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  Nouvel Age Clinics

  Jan 2023 - now

  Branches Manager