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Hariprasad Srinivas

Hariprasad Srinivas

Customer service trainee

Followers of Hariprasad Srinivas335 followers
location of Hariprasad SrinivasBengaluru, Karnataka, India

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  • Timeline

  • Skills

    Team leadership
    Customer service
    Service management
    Six sigma
    Itil v3 foundations certified
    Network design
    Vendor management
    Itil
    Team management
    Service delivery
    Transition management
    Outsourcing
    Telecommunications
    Business analysis
    Requirements analysis
    Crm
    Bpo
    Sla
    Management
    Pre sales
    Service level agreements

  • About me

    Over 11.5 years of experience in People & Process Management, 16.5 years of overall experience in Customer Service (Order Management and Front office support for Network/Telecom products and services and in Banking), Graduated in BSc., ITIL V3 Intermediate Certified(OSA), ASM Certified, Trained on 6 Sigma Green Belt and Lean Concepts

  • Education

    • Bangalore University

      1998 - 2001
      Bachelor of science - bs computer science

  • Experience

    • Citibank

      Jan 2002 - Jan 2003
      Customer service trainee

    • Touch Tel L.L.C.

      Mar 2003 - Aug 2003
      Customer service executive

    • Infosys BPM

      Aug 2003 - Nov 2007
      Team leader

    • Vodafone global services pvt ltd

      Nov 2007 - Sept 2018
      Team manager - order assurance & network services

      team manager - manage teams delivering projects related to it and telecom services like ipvpn, ewl, dia, legacy telephony services, adsl etc, upto 40 members and team leaders and process sme’s across different locations

    • T-Systems ICT India Pvt. Ltd.

      Sept 2018 - now
      Project manager

      project manager in it & telecommunication services with an overall 20+ years of experience in it and telecommunications industry.• leading projects in telecom, network, cloud and datacenter products• leading big teams of upto 40 members including project co-ordinators, process specialists and team leads. over 13 years of experience in people management• building teams, process design and transition and service improvement projects using six sigma and lean methodologies• graduated in bsc. in computers degree• certified pmp(pmi org), safe5.1 practitioner, agile scrum master(exin) and itil v3 intermediate in osa and also trained in six sigma green belt with lean show less

  • Licenses & Certifications

    • EXIN Agile Scrum Master Certificate

      EXIN
      View certificate certificate

    • ITIL V3 Intermediate(Operation Support and Analysis)

      EXIN

    • Agile Scrum Master

      EXIN your ICT competence partner

    • Project Management Professional (PMP)

      Project Management Institute
      Jul 2021

    • Certified SAFe® 5 Practitioner

      Scaled Agile, Inc.
      Dec 2021
      View certificate certificate

    • ITIL Intermediate SOA

      EXIN your ICT competence partner

    • ITIL Intermediate MALC

      EXIN your ICT competence partner

    • Agile Scrum Master

      EXIN your ICT competence partner
      May 2018

    • ITIL Intermediate OSA

      EXIN your ICT competence partner

    • Project Management Professional (PMP)®

      Project Management Institute
      Jul 2021
      View certificate certificate