Nerizza Gonzales

Experience

• 

  Skylogistics Philippines Inc.

  May 2015 - Aug 2016

  Customer Service Agent

  • Checked in passengers, thoroughly reviewing flight details, baggage tags, and required travel documents (visa, passport, etc.), while addressing any flight-related concerns.• Assisted passengers with short connection times, ensuring their baggage was properly tagged to the final destination and providing quick assistance to their next flight.• Supported passengers, especially unattended minors, from check-in through boarding.• Made public announcements regarding flight status, including aircraft arrivals, gate changes, boarding updates, missing passengers, and any disruptions or delays. Show less

• 

  Ubiquity Global Services

  Sept 2016 - Mar 2017

  Customer Service Representative

  • Handled customer inquiries and complaints regarding coupons through inbound calls, live chat, and email, including addressing terms and conditions, business locations, and recent coupon experiences.• Made outbound calls to follow up on customer concerns received via voicemail.

• 

  Interlink Manpower Dev't and General Services Inc.

  Jul 2017 - May 2019

  Food and Beverage Server

  As a key member of the pioneering team, I played an essential role in the successful launch and ongoing operations of a Chinese restaurant in a luxury five-star resort. My contributions included:Comprehensive Operational Assistance: Ensured all areas of the restaurant were functioning smoothly by assisting in daily operations (front-of-the-house) and addressing any issues promptly.Inventory Management: Regularly checked inventory levels to guarantee sufficient supplies for uninterrupted weekly operations.Maintenance Coordination: Managed necessary work orders for repairs and maintenance, ensuring the restaurant consistently met the resort's high standards. Show less

• 

  Okada Manila

  May 2019 - Sept 2023

  • Oversaw daily restaurant operations and staff, providing support to the manager as needed.• Forecasted and ordered necessary bar inventory to maintain stock levels.• Trained newly hired staff and interns in restaurant operations, ensuring a smooth onboarding process.• Addressed customer complaints in the absence of the manager, maintaining high service standards.• Filled in for absent employees, ensuring uninterrupted operations across all roles. • Took orders for food and drinks, noting guest preferences and food allergens.• Delivered five-star service according to Forbes standards, ensuring a high-quality dining experience for guests.• Assisted in restaurant operations by addressing guest concerns, checking tables, and ensuring proper clearing and setting.• Managed transactions and cash flow while cashiering, handling various payment methods efficiently.

  • Captain I

    Apr 2023 - Sept 2023

  • Captain II

    May 2019 - Mar 2023
• 

  NDA

  Sept 2023 - now

  • Managed database to update partner preferences, ensuring targeted marketing for new projects aligns with market needs and partners’ requirements.• Communicated directly with the CEO to relay partner feedback and ideas, ensuring project presentations align with partner needs.• Coordinated the CEO’s calendar for potential partner meetings, preventing missed communications and facilitating seamless interactions.• Ensured all partner communications were promptly attended to and responded to, maintaining comprehensive records of all correspondence. Show less

  • Projects and Partners Marketing Lead

    Jun 2024 - now

  • Data Manager III - Aggregation Assistant

    Sept 2023 - Jun 2024