Deven CHEN

Experience

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  HSBC Software Development (Guangdong) Limited

  Oct 2002 - Sept 2009

  Team Leader, Software Developement

  Nov 2002-Aug 2009 Software Development, Team LeaderGeneral Responsibilities• Analyzed and clarified user requirement, compiled UML graph and Use Case Spec. Broke down the tasks and contributed estimations on the resources and schedules.• Provided supports for SIT, SAT, UAT, OAT, deployment and production and continues enhancement.• Compiled technical documentation as EDR & IDR, operational instructions (CRP) and assisted to prepare training materials.• Developed N-tiers J2EE Enterprise Application and mentored junior teammates.• Assured quality by coding test cases in JUnit and performing QA / Testing and SIT&UAT even production support, measured application performance by tool LoadRunner and tuned the performance.• Used to delivery high quality and good performance applications and balance time and resources.• Managed the communication with vendor for clarification and problem tracing.• Supervised team size in 8 people and contribute to Total Performance Management system for team-members.Architecture• Worked for both for Front-End and Back-End projects by J2SE & J2EE.• Used typical development environment as Eclipse or Netbeans etc. open source tools. Show less

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  SUN YAT-SEN UNIVERSITY

  Jan 2006 - Jan 2010

  Master of Project Management
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  Cover More Insurance

  Feb 2010 - Dec 2010

  Senior Software Engineer
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  TripAdvisor

  Jan 2011 - Mar 2024

  Principal Engineer
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  Viator

  Jan 2011 - Mar 2024

  Principal Software Engineer

  # Booking Management and System Connectivity## Oversaw the booking server, a crucial component for managing company bookings.## Managed connectivity with various interconnected systems, including B2C and B2B sales portals, customer service, supplier, partner, and customer portals, as well as mobile applications.## Ensured system support for approximately 500 bookings per minute and managed daily turnovers in the millions of dollars.# Service Enhancement and Load Management:## Innovated an event-driven service to reduce the load on the booking server, facilitating integration with partner services and the CRM system. This enhancement drove increased traffic and efficiency.# Logistics Service Development:## Created a new logistics service, optimizing the use of supplier and third-party geodata to improvecustomer service and data accuracy. Achieved a 13% reduction in cancellation rates post-implementation.# Notification System Overhaul:Transitioned user notifications from SNS to an in-house system, ensuring global regulatory compliance,including GDPR.## Enhanced notification traceability and customer service efficiency, integrating the solution with B2B and## B2C marketing campaigns for comprehensive customer insights.# Data Pipeline and Marketing Campaign Enhancement:## Developed the second generation of data pipelines using Spring Batch and Salesforce Marketing Cloud for## B2B marketing campaigns.## Increased weekly marketing campaign email throughput from 2 million to 3 million, significantly boosting marketing efficiency.## Marketplace Solution Development:# Created the first-generation marketplace solution for Viator, resulting in a tenfold increase in supplierengagement within a year.#Supplier Portal Development:Led the development of the first-generation supplier portal, streamlining supplier interactions and platform integration. Show less

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  Microsoft

  Jul 2024 - now

  Senior Software Engineer