Kaffeel Siddiqui

Experience

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  HDFC Bank

  May 2011 - Jul 2011

  Summer Intern

  "Comparative analysis of current account and saving account"Duration: Two monthsDetails: Job entailed working under the Sales Manager in league with the sales executives, this involved outlet development.Examined and evaluated various issues of potential customers through market survey and suggested recommendations for the same.By this project I got to know the job to sell a product in the competitive market.To understand the pulse of market and what customer wants.Project involved understanding the overall marketing activities of HDFC bank. Show less

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  HDFC Bank

  Sept 2012 - Oct 2014

  Bank Teller

  • Involved in creating effective customer interest in CASA, Corporate sales, Trade Forex, Life Insurance Policy, General Insurance Policy, Credit Card Purchase, Mutual funds, Assets (Auto, Personal and Home Loan) and Gold Accounts scheme of the Bank.• Accountable for achieving the Business targets assigned in terms of cross selling, enhancing and upgrading the High Net Worth relationships. Served as one-point contact for all requirements of High Net Worth customers in the Branch.• Deftly handled new customer acquisitions, working closely with internal teams for ensuring smooth completion of all activities and implemented best practices to meet customer needs.• Developed and enhanced business and carried out seamless marketing activities to achieve the assigned targets.• Analyzed customer needs and accordingly provided customized banking solutions and beneficial suggestions to them to ensure maximum customer satisfaction for referral and repeat business.• Collected information of the customer through different search engines.• Accountable for making sure that the customer’s PAN and CIBIL score is up to the mark and there are no pending dues against him.• Addressed various issues, queries, complaints raised by customers and resolving them to the best of their satisfaction and initiated customer retention strategies• Developed business plans to attain branches target by identifying key areas or clients to be acquired in the market in terms of trade revenue and value to achieve maximum business. Show less

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  ICICI Bank

  Aug 2015 - Dec 2016

  Deputy Branch Manager

  ●Ensuring that the financials of the branch are under control and the branch adheres to the Know Your Customer (KYC) and Anti-Money Laundering (AML) norms at all times.●Accountable for achieving the Business targets assigned in terms of cross selling, enhancing and upgrading the High Net Worth relationships.●Acquisition of NTB customers and working closely with internal teams for ensuring smooth completion of all activities and implemented best practices to meet customer needs.●Involved in creating effective customer interest in CASA, Corporate sales, Life Insurance Policy, General Insurance Policy, Credit Card Purchase, Mutual funds, Assets (Auto, Personal and Home Loan) and Gold Loan Accounts scheme of the Bank.●Providing advisory services to corporate & high net-worth customers on funds management while maintaining relationship with Key Accounts.Responsible for dealing with external and internal auditors and inspections and compliance.●Supervising Key Areas including Marketing, Business Channel Development, Team Development, Cost Management, and Revenue Generation.Monitoring the branch sales targets, conceptualizing & implementing competent strategies in coordination with the branch and the sales team with a view to penetrate new accounts and expand existing ones for a wide range of financial products & services.●Handling a team of 3 Value Bankers (VB) and their productivity and sales task.●Transactions :- Monitor, track and adhere to daily responsibilities, overseeprocessing of transactions, manage ATMs/Cash/lockers, authorize and verify branch instructions, monitoradherence to processes, resolve escalated issues in order to ensure timely and effective execution oftransactions.● Responsible for maintenance / reconciliation of Clearing Accounts/NOSTROAccounts/BCP Accounts - required average daily balance, remitting of excess funds to CO, etc. Show less

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  Utkarsh Small Finance Bank

  Dec 2017 - May 2021

  Internal Auditor

  Handled audits of 34 general banking branches(retail branch banking) in UP.

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  IndusInd Bank

  May 2021 - Jul 2022

  State Auditor-Manager

  Handling risk based branch audits of UP/UK branches.

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  Kotak Mahindra Bank

  Jul 2022 - Jan 2023

  Regional Process Manager-Senior Manager

  Handling operations of 10 branches for Lucknow Cluster.

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  Bank

  Jan 2023 - now

  Internal Auditor- Chief Manager