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Andcelly Yardan

Andcelly Yardan

Technical Support Representative

Followers of Andcelly Yardan538 followers
location of Andcelly YardanCalabarzon, Philippines

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  • Timeline

  • About me

    Customer Relations Manager at SUDO Consultants | 3xAWS Certified | AWS Security Specialty

  • Education

    • Asia Pacific College

      2003 - 2007
      Bachelor of Commerce (B.Com.) Marketing and Advertising

      For a Marketing and Advertising student, I'm part of the student association called APJMA, which we frequently organized projects and events which benefits the schools, sponsors and students.

    • Asia Pacific College

      2003 - 2007
      BS Marketing and Advertising

  • Experience

    • Accenture

      Sept 2010 - Jun 2012
      Technical Support Representative

      Tech Support Rep for Qwest (US West), now Centurylink for ADSL/VDSL connections for US customers. Support for ADSL connection using all internet support devices (nook, ipad/iphone/itouch,kindle)

    • Stream Global Services - Salesforce

      Jun 2012 - Dec 2012
      Salesforce Basic Support Administrator

      Handling CRM Configuration - Workflows & Approvals, Data Import/Export, Customization (Objects, Fields), AppExchange, Validation Rules/Triggers

    • Federal Land Inc.

      Oct 2013 - Dec 2013
      Property Specialist

      Handling general customer inquiries regarding properties of Federal Land with projects located in Makati, Pasay, Marikina, Q.C. and even in Cebu.Site visit for interested clients.Handling customer acquisition of condominiums from inquiries to after-sales support

    • OneVoix

      Mar 2015 - Jun 2015
      HR Staff

      Filing of employees documents such as SSS, Pag-Ibig, & BIRHandling VL/SL CreditsGeneral HMO Concerns.Handling Schedule Adherence

    • Accenture

      Jun 2015 - Aug 2017
      Monitoring Analyst

      * Windows Server Monitoring via Solarwinds tool* Incident Management

    • Accenture Philippines

      Sept 2017 - now
      Cloud Operations Analyst

      * Handles Microsoft Azure Cloud Platform troubleshooting* Knowledgeable in AWS Cloud / AWS EC2* VMware / Virtualization expert* Windows Server 2012 & 2016 * Active Directory / Mail Exchange expert* Knowledgeable in VSphere 5.0 * Windows OS Configuration (disk arrays, hardware/firmware upgrade)* Windows Server Administration (DHCP, Print, DNS)* Cloud Server Provisioning and Decommissioning* File Server Administration* Handles Incident and Problem management

    • SUDO Consultants

      Mar 2021 - now
      Customer Relations Manager

  • Licenses & Certifications

  • Volunteer Experience

    • Volunteer

      Issued by Philippine Red Cross on Jan 2007
      Philippine Red CrossAssociated with Andcelly Yardan