
Dorene Cable

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About me
Team Manager - Artificial General Intelligence @ Amazon
Education

Bishop Eustace Prep School
-
Boston University
-Bachelor of Science - BS Aerospace Engineering
Experience

PTC
Jan 1996 - Jan 2009• Directed a high-performing North American team comprising over 20 engineers and group leaders, showcasing exceptional leadership and team management capabilities to guarantee the seamless maintenance and support of the Windchill product suite, ensuring uninterrupted success.• As a Global Support Lead, spearheaded collaborative efforts with cross-functional teams to strategically prioritize and synchronize customer issues and product enhancements, resulting in an optimized supportability experience for our clients worldwide.• Spearheaded the development and successful implementation of round-the-clock critical issue support protocols, yielding a substantial boost in operational efficiency and a notable uptick in customer satisfaction levels. Show less • Led a team of Technical Support Engineers, orchestrating the creation and implementation of comprehensive technical and departmental training programs to elevate the skill set of new recruits, resulting in a more agile and proficient workforce.• Developed and conducted comprehensive customer training programs on the Technical Support process, catering to our organization's top-tier clients, both through on-site sessions and remote delivery methods, ensuring exceptional customer satisfaction.• Championed the swift and effective resolution of customer escalations through resource mobilization, guaranteeing timely and exceptional issue resolution. Show less • Conceived and executed a comprehensive data management and publication solution across the entire department, enhancing the accessibility and quality of customer-facing knowledge base documents.• Demonstrated excellence in delivering top-tier customer support through the meticulous documentation, replication, and adept troubleshooting of intricate technical issues within diverse data management software solutions, while skillfully guiding customers to successful issue resolution.• Conducted on-site beta testing for seamless data migration and software upgrades, delivering a flawless implementation for optimal results.• Championed the customer's perspective and served as the Voice of the Customer in a dynamic cross-functional environment, driving customer-centric excellence and strategic decision-making. Show less
Technical Support Manager
Jun 1996 - Jan 2009Technical Support Group Leader
Jan 1999 - Jan 2001Technical Support Engineer
Jan 1996 - Jan 1999

Appen
May 2016 - May 2024Social Media and Search Evaluator• Performed meticulous analysis and evaluation of search engine results against predefined search criteria, consistently ensuring data precision and reliability.• Provided invaluable insights and assessments that enhanced the relevance and effectiveness of web pages within search engine listings, resulting in optimized online visibility and performance.• Strategically implemented rigorous rating criteria to meticulously assess and maintain the superior quality of search results, ensuring optimal performance.• Designed sophisticated queries to finely tune the precision and efficiency of AI personal assistants. Show less

Amazon
May 2024 - nowTeam Manager - AGI-DS
Licenses & Certifications
- View certificate

Foundations: Data, Data, Everywhere
CourseraSept 2023 - View certificate

Ask Questions to Make Data-Driven Decisions
CourseraSept 2023 - View certificate

Prepare Data for Exploration
CourseraOct 2023 - View certificate

Become a Six Sigma Yellow Belt
LinkedInMar 2025 - View certificate

Process Data from Dirty to Clean
CourseraNov 2023 - View certificate

Leading at a Distance
LinkedInAug 2022 - View certificate

The Art of Leadership (getAbstract Summary)
LinkedInJul 2022 - View certificate

Management Excellence at Microsoft: Model, Coach, Care
LinkedInJul 2022 - View certificate

Customer Service: Knowledge Management
LinkedInDec 2022
Volunteer Experience
Cheerleading Coach
Issued by Grafton Youth Football and Cheer on Aug 2010
Associated with Dorene CableVP of Cheerleading Operations,
Issued by Grafton Youth Football and Cheer on Jan 2016
Associated with Dorene Cable
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