Spyros G.

Experience

• 

  E-Games Internet Cafe

  Jun 2010 - Jul 2013

  PC Technician & Store Supervisor

  • Installed, configured and upgraded software such as Windows XP, Vista, 7, 8.1, 10, MS Office, antivirus solutions and any other programs as requested by the client.• Installed, configured and upgraded hardware such as hard drives, RAM, wired and wireless networks while adhering to all recommended safety protocols.• Designed and assembled custom tailored Windows based desktop systems for individual customers.• Troubleshot and resolved software, hardware and network (LAN) problems in the system after detailed analysis, including computer failures and software malfunctioning.• Ordered IT equipment and consumables when stock levels were low. Show less

• 

  Zizzi Restaurants

  Aug 2013 - Nov 2016

  • Managed a small team of staff, delegating duties and provided some training which helped to develop my interpersonal skills.• Worked within strict company guidelines to minimise wastage and maintain profit levels.• Prepared and maintained personnel records, team members’ schedules, financial and administrative reports whilst paying close attention to detail at all times.• Dealt with customer queries by telephone, email and face to face, in a calm and professional manner and took corrective actions if necessary to provide exceptional service. Show less • Served up to 200 customers per day helped to develop my communication skills and my ability to work in a busy and fast paced environment.• Presented menus and answered questions about the cuisine, making recommendations upon request.• Took accurate orders and looking after customers with special needs i.e. dietary requirements, allergies, mobility.• Ensured timely delivery of all food and beverages to customers while providing consistent, prompt and friendly service.• Worked extra hours and shifts during busy seasons often at short notice which required flexibility.• Prepared bills/receipts and collected payments in a timely and professional manner. Show less

  • Restaurant Supervisor

    Nov 2015 - Nov 2016

  • Waiter

    Aug 2013 - Oct 2015
• 

  FishWorks

  Nov 2016 - Feb 2018

  Waiter

  • Served up to 200 customers per day helped to develop my communication skills and my ability to work in a busy and fast paced environment.• Presented menus and answering questions about the cuisine, making recommendations upon request.• Took accurate orders and looking after customers with special needs i.e. dietary requirements, allergies, mobility.• Ensured timely delivery of all food and beverages to customers while providing consistent, prompt and friendly service.• Worked extra hours and shifts during busy seasons often at short notice which required flexibility.• Prepared bills/receipts and collected payments in a timely and professional manner. Show less

• 

  CACI Ltd

  Feb 2018 - now

  In addition to the duties and responsibilities of my previous role• Managing and working as part of a team of 4, overseeing team members and monitor work orders and ticket status to ensure service levels are met and provide assistance and guidance where required.• Ensure that users and systems adhere to security standards, best practices and software licensing laws (VMware and Microsoft licensing including SPLA).• Write documentation including configuration, maintenance and operation of systems for team support knowledgebase and creating standard operating procedures as needed.• Working with a variety of business and technical contacts to gain a detailed understanding of their requirements and how to best implement them.• Travel to UK based offices for hardware installations and maintenance of racks and equipment.• Ensure that all systems adhere to strict security standards in order to maintain our Cyber Essentials Plus certification.• Key involvement with Disaster Recovery procedure testing and identifying improvements for Windows and VMWare based operating systems across all sites.• Planning and implementation of maintenance and installation work as well as testing, evaluating and implementing new technology.• Storage management including forecasting and provisioning of storage solutions using HP 3PAR SAN technology.• Identify and plan virtualisation of existing systems to consolidate hardware to help reduce costs and improve efficiency.• Liaise with the 3rd party vendors for architecting new solutions, provisioning of new hardware/software and renewals for existing infrastructure. • Third line support. Show less In addition to the duties and responsibilities of my previous role:• Build VMware vSphere Templates, configuring and security hardening the OS image for the deployment of Virtual Machines.• Liaise with the 3rd party vendors for hardware/software issues that arise (HPE, VMware, Dell, Cisco, Commvault).• Maintain documentation for production systems and where necessary liaise with colleagues to produce documentation for live systems that are undocumented.• Deploy, configure, maintain and troubleshoot compute and resources on Azure Cloud.• Manage and administer 2 different Windows Server Update Services (WSUS) for the business.• Active Directory, DNS, DHCP and Group Policy management.• Manage and administer the backup solutions across the business, these include Commvault and VEEAM.• Perform quality control of all new Windows Server based systems being put into production to ensure consistency of baseline configurations.• Manage and administer our Anti-Virus solution.• Simplifying tasks by automating them where possible using Powershell, VMware CLI and Python scripts.• Manage and administer our entire estate of VMware vSphere v5.5 and v6.x, consisting of 3 different vSphere environments including a secure hosting environment. Show less • Performed backup, archive and restore management with EMC Networker and troubleshot any failed backups.• Configure and manage Microsoft Windows and Linux. Apply OS specific updates and patches using Windows Server Updates Services (WSUS).• Virtual/Physical system monitoring, analyse system logs and identify any potential issues.• Working extensively within the corporate Active Directory and Group Policy environment, performing resource provision and managing users, computers, groups, OU structures and troubleshooting.• Troubleshoot Windows OS system and network problems, diagnose and solve hardware/software incidents/problems.• Install new/rebuild/decommission existing virtual and physical servers. Configure hardware, settings and storage in accordance with standards and the project/operation requirement.• Managed a clustered-based VMware vSphere environment v5.x and v6.x. Show less • Responded to customer queries raised face-to-face, by email or by phone, accurately identifying the urgency, impact and priority of a call, troubleshooting as far as possible, and gathering information.• Provided on-site support in the remote offices (Southwark, Hampton, Brentford, Manchester, Bristol, Aldgate and more) according to a rota, with visits to other offices when necessary. • Imaging laptops and desktops using System Centre Configuration Manager (SCCM) process.• Created and managed user accounts using Active Directory and MS Exchange.• Monitoring completion of backup jobs to ensure that tapes are changed and any issues raised to the server team, liaising with onsite staff in our other offices as appropriate. • Investigated hardware and software issues to identify the cause and possible workarounds, aiming to identify solutions where possible. Escalating issues to third-line support, vendors, or to other teams where necessary.• Provided clear communication to the team to ensure that knowledge of issues and fixes is shared. (Creating step by step process and troubleshooting guides)• Maintained accurate records of in use and disposed IT assets.• Resolved tickets in a timely manner, keeping the customer updated at all stages of the process.• Respected confidentiality of client information and promoting adherence to security policies.• Undertook other IT-related duties as instructed by the IT Support Manager. Show less

  • IT Infrastructure Team Lead/Senior Systems Manager

    Apr 2022 - now

  • Systems Manager

    Jul 2019 - Mar 2022

  • Junior Systems Manager

    Aug 2018 - Jun 2019

  • Junior Support Analyst

    Feb 2018 - Jul 2018