Rob Whaley

Experience

• 

  Microsoft

  May 2011 - now

  The Exchange On-Premises TAP Program is designed to validate the next version of Exchange Server by having customers test deployments of pre-release builds of Exchange in their own production environment. This gives participants the opportunity to provide feedback to the Exchange product development team. Customers in the TAP Program are provided free support from Microsoft Customer Services and Support (CSS) for issues encountered with Exchange. Additional information on the TAP Program is discussed in this blog entry from a number of years ago, which is still quite relevant today: http://msexchangeteam.com/archive/2004/12/29/343848.aspx Show less I work to solve technically complex problems and working with the largest enterprise customers. As a Support Escalation Engineer, I am a technical leader and have many opportunities to assist in the growth of other Engineers through one-on-one mentoring, one-to-many education scenarios and case collaboration. I am designing and driving the discovery of potentially unique solutions for each customer situation as part of a team. I have had the opportunity to collaborate and help my colleagues by sharing the results of my investigation. In this professional role, my contribution and overall impact is self-directed and the opportunities are plentiful. On September 1, 2012 I was promoted to a Senior Support Escalation Engineer. Show less

  • Beta Support Engineer

    Sept 2013 - now

  • Enterprise Communications Support (Exchange) - 3rd Tier Senior Support Escalation Engineer

    May 2011 - now