Robert Foster, RN, BSN

Experience

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  Ambercare

  Oct 2014 - Sept 2020

  I directed statewide hospice operations to exceed performance targets and operational benchmarks. My role involved mentoring seven direct reports, fostering a culture of trust, and leading the seamless integration of three separate companies into a cohesive entity.• Achieved state-leading EBITDA of 36.6% and secured over $46M in revenue by driving operational excellence and fostering a high-performing hospice care team.• Provided decisive leadership during the COVID-19 pandemic by maintaining staffing levels and achieving growth. Show less I positioned the organization for sustained growth by integrating advanced operational frameworks and aligning clinical, sales, and non-clinical teams. I managed $45M in hospice revenue and $10M in home health revenue, orchestrating a cultural shift from regional to national operations.• Augmented Hospice EBITDA to 36% and Home Health EBITDA to 22.5% through expense control and optimized contract negotiations.• Transitioned operations to Homecare Homebase, ensuring continuity during acquisitions and enhancing system efficiencies. Show less

  • Area Vice President of Hospice Operations

    Jan 2020 - Sept 2020

  • Area Director Of Operations Home Health and Hospice

    Sept 2018 - Dec 2019

  • Executive Director of Home Health

    Aug 2015 - Sept 2018

  • Director of Nursing

    Oct 2014 - Aug 2015
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  BAYADA Home Health Care

  Jan 2020 - Jan 2022

  Hospice Division Director, Hibiscus Division

  I directed operations, sales, and clinical functions across 13 offices in New Jersey, ensuring consistent achievement of revenue and census targets. My leadership provided stability to the Hibiscus and Forget-Me-Not Divisions by mentoring directors, fostering inter-office collaboration, and aligning teams on shared goals.• Increased Average Daily Census (ADC) from 328 to 420 in the Hibiscus Division by optimizing staffing, improving referral quality through sales collaboration, and enhancing operational processes.• Elevated census in the Forget-Me-Not Division from 400 to 450 by providing leadership stability, conducting financial training for directors, and executing growth strategies.• Improved CAHPS scores by educating operations teams on strategies to enhance patient satisfaction and quality ratings. Show less

• 

  Esperta Health

  Oct 2022 - Dec 2024

  Senior Vice President Operations

  I lead the development and enforcement of policies and procedures that ensure compliance and operational excellence across all service lines. By managing a high-impact team that includes the Director of Call Center and Nurse Practitioners, I consistently drive superior patient care and achieve key operational benchmarks.• Built and scaled a physician-practice-based home wound care program, including the development of an EMR system that enhanced clinician efficiency, improved documentation accuracy, and expedited billing processes.• Established a centralized call center to streamline patient coordination, optimize referral management, and enhance medical record processing for a seamless patient experience.• Expanded the organization’s presence in correctional healthcare by successfully implementing contracts with new clients, broadening our market footprint and capabilities. Show less