Rikki Ryan

Experience

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  Maestas & Suggett, P.C., A Profession Corporation

  Aug 2008 - Aug 2011

  Legal & Administrative Assistant

  • Scheduled legal proceedings through coordinating court, personal, and company electronic and paper calendars• Scheduled meetings and events inside and outside of the office and coordinated travel arrangements• Answered phones and handled all administrative office duties• Assisted attorneys and paralegals with various legal tasks

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  Grancell, Lebovitz, Stander, Reubens and Thomas, A Professional Corporation

  Aug 2011 - Dec 2011

  Legal Secretary

  • Scheduled legal proceedings through coordinating court, personal, and company electronic and paper calendars• Scheduled meetings and events inside and outside of the office and coordinated travel arrangements• Communicated verbally and through writing with clients, attorneys, and judges daily• Transcribed, composed, and edited correspondence and various legal documents, subpoenaed records, and electronically filed court documents

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  Rock Bottom Restaurant & Brewery

  Dec 2011 - Oct 2012

  Trainer/Server

  • Consistently surpassed sales goals and high customer expectations for quality service and finding solutions to ensure customer satisfaction• Trained new employees about the culture and everyday practices of the restaurant

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  OneRoof Energy, Inc.

  Aug 2012 - Nov 2016

  • Co-owned and managed company-wide software database, which included the prioritization of change requests, creation of management reports and constant refining of both our internal and external interfaces to meet user needs • Planned and deployed lean initiatives that led to cost savings through increased productivity and reduced waste• Followed strict change management procedures while driving the strategy, prioritization, implementation and training for over 100 improvements to the company’s primary project management platform in 2016• Managed content creation and system architecture of company-wide knowledge base that housed over 2,000 pages of policy and procedural documentation• Drove the release of the company’s first 50 public-facing articles to increase customers’ industry knowledge• Quarterbacked the creation of robust Operational cycle time and KPI reporting tools Show less • Created and led the Process Development team that undertook the largest cross-departmental documentation and organization effort that the company had seen• Worked collaboratively across all departments to document and refine company processes and procedures using value stream mapping techniques and Visio flowchart design• Implemented an electronic Kanban system to increase cross-functional visibility, cohesiveness and productivity• Built BRDs for technology enhancements and served as a liaison between Business and Technology• Created, published and maintained updated SOPs, workflows and supporting process documentation Show less

  • Director of Operational Excellence

    Apr 2016 - Nov 2016

  • Manager of Process Development

    Jul 2014 - Apr 2016

  • Project Manager

    Aug 2012 - Jul 2014
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  Encore Capital Group

  Jun 2017 - Nov 2017

  Business Process Improvement Manager

  • Managed various cross-functional projects in tandem and ensured all objectives aligned with strategic business goals• Coordinated internal resources to ensure deliverables were met in accordance with defined scope and schedule• Developed robust project plans and dashboards to track project progress• Managed stakeholder engagement and provided regular project status updates• Adhered to risk and change management policies and procedures

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  Homegrown Energy Solutions LLC

  Oct 2022 - now

  Continuous Improvement Manager

  • Identify opportunities for organizational improvement and prioritize initiatives to address them• Develop complex project plans and manage projects from conceptualization to completion• Define and enforce change management policies and procedures• Lead company-wide transition to new technology platform that increases operational efficiency and process automation while decreasing company costs• Serve in an application developer capacity using basic code writing and manipulating to build, deploy and maintain new project management software• Meticulously balance stakeholder feedback against high-level organizational objectives and priorities Show less