Jocelyn Alvarez, MBA

Experience

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  Orientation and Parent Programs at Florida International University

  Aug 2012 - Dec 2015

  -Assisted students and parents during the registration of the orientation process-Used Microsoft Word and Excel to provide data support for orientation sessions-Managed communication between students, guests, and the office through e-mail and telephone-Served as a resource for on-campus departments and for information regarding academic processes-Tracked and updated numerical data of orientation registration to allow for proper programming and planning for each session -Assisted staff members in logistical preparation and procedures for orientation programs for 9,000 incoming students Show less

  • Head Student Assistant

    May 2013 - Dec 2015

  • Student Assistant

    Aug 2012 - May 2013
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  Ultimate Software

  Dec 2015 - Mar 2016

  Affordable Care Act (ACA) Data Analyst

  -Informed customers via e-mail and telephone about the department’s Affordable Care Act updates-Assembled monthly reports for ACA Distribution Services customers using Microsoft Excel, Citrix, and Microsoft SQL Server Management Studio-Sent welcome emails to new customers and established an Affordable Care Act contact in Salesforce to maintain and improve communication between the ACA department and the customers-Updated the Master Book, containing information about the ACA Distribution Services customers, in Microsoft Excel using Pivot tables and VLOOKUP -Recorded customers’ submission to welcome email questionnaire in Salesforce and Microsoft Access Show less

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  PS Business Parks, Inc.

  Apr 2016 - Apr 2016

  Administrative Assistant

  -Answered the phone and transferred calls to the respective contact-Coded incoming invoices using PS Business Parks coding system and once approved, inputted invoices into Yardi-Created themed Excel graphs to represent the growth in tenants for both the Wellington and Boca Raton offices-Maintained the filing area while inputting new vendor and tenant information-Used Microsoft Outlook to communicate with in-office and out-of-Miami staff-Distributed incoming mail to respective contact and prepared and mailed outgoing mail via FedEx and USPS Show less

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  KLX Aerospace Solutions

  Jun 2016 - Feb 2019

  -Assisted sales teams by creating ad-hoc data analysis reports stratifying market segments, commodities, region, and other qualitative measures to better understand customer trends regarding sales activity-Designed OBIEE and Essbase reports for Sales and collaborates with Business Intelligence team when advanced SQL and development work is needed-Assisted in sales team business reviews where sales team performances are presented to managers, directors, and VPs over the phone and/or in-person -Discussed performance issues and re-forecasted targets as needed.-Proactively engaged with stakeholders to design and construct new reports and analyses on behalf of Sales based on direct requirement gathering-Granted OBIEE access to new and current employees and trains how to pull sales and operational reports via AT&T Connect and in-person Show less

  • Sr. Business Reporting Analyst

    Dec 2017 - Feb 2019

  • Business Reporting Analyst

    Jun 2016 - Dec 2017
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  Boeing Distribution Services Inc.

  Feb 2019 - now

  Managed a team supporting 3 commodities: Specialty Fasteners, Engineered Products, and Electrical Products and composed of 11 individual contributors based in both Wichita, KS and Miami, FL. Managed 1,250 suppliers globally with an annual spend of $180M. -Communicated department priorities, performance metrics, and business updates to the team on a weekly basis-Worked cross-functionally with Product Line team and Strategic Sourcing to further develop supplier relationships and implement long-term contracts-Engaged with suppliers to track performance, expand business opportunities, and adjust open order books Show less Directly presented the value, attributes and characteristics of Boeing Distribution Services products and services to customers, suppliers, media, investors, and other key constituencies. Developed and delivered product and service presentations to differentiate BDSI from the competition. Supported business decisions, sales strategies, and training. -Created and managed product presentations and marketing content, including Battlecard, Sales Training Deck, and Product Catalog for newest growth product line, Industrial & Safety Supplies (I&SS)-Created the monthly promotional email sent to opted-in users highlighting specific products, services, and news-Collaborated with various vendors to maintain and update the Customer Experience Room located in Miami, FL Show less Supported Travis Sullivan, Vice President and General Manager of Boeing Distribution Services. Oversaw the BDSI Leadership Team’s operating rhythm. Developed and delivered monthly and quarterly business presentations to report on performance at an executive, manager, and individual contributor level. Maintained the business’s overall scorecard.-Led the $40M Customer Order Past Due Reduction Project; Served as the data gate keeper; Created a proactive metric to predict future performance (1 day out to 30 days out); Communicated progress to the business-Led community engagement (War Words, OneBlood Drive) and people engagement events (Virtual Halloween, Veteran’s Day Celebration) with support from Boeing Global Engagement (BGE) and BDSI Human Resources Show less Served in a Team Led capacity. Implemented annual improvements to the Revenue Long Range Business Plan (LRBP) process and analysis. Collaborated with sales managers, directors, and vice presidents on a monthly basis to track the quarter’s forecast. Recognized as a Subject-Matter Expert (SME) for the FUSION implementation -Created the Weekly Metrics dashboard consolidating key metrics into one centralized location; Oversaw the implementation of this dashboard into Oracle Business Intelligence (OBIEE) for daily data automation-Self-managed the assessment of Quarterly Bonus Payouts (QBPs) for all 30 sales teams (475+ employees) against individual, team, and company goals; Created and standardized the process and policy for QBPs -Trained new analysts and interns on report procedures, use of analytical tools, and company metrics Show less

  • Site and Culture Engagement Lead

    Sept 2023 - now

  • Procurement Manager

    Oct 2022 - Sept 2023

  • Global Product Line Marketing Specialist

    Jul 2021 - Oct 2022

  • Business Operations Specialist

    Jul 2019 - Jul 2021

  • Sr. Business Reporting Analyst

    Feb 2019 - Jul 2019