Mathew Snyder

Experience

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  Wells Fargo

  Jan 2003 - Jan 2004

  Mortgage Loan Processor

  • Ordered title search for property• Checked for liens on title• Reviewed appraisals to determine condition of property• Verified client income and ensured all necessary paperwork was complete and accurate• Requested any missing paperwork from client or loan officer

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  CBCA Inc

  Jan 2004 - Nov 2006

  Customer Service Representative

  • Worked directly with clients to answer questions regarding medical and dental benefits• Knowledgeable of Flexible Spending Accounts and the related Federal laws • Updated provider information to house computer system• Able to locate clients through research when only partial information was available

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  Meritain Health

  Dec 2006 - May 2014

  Customer service

  • Highly proficient in researching calls and emails from employers and members regarding Consumer Driven Health Plans • Accomplished in relaying correct and complete information regarding: Flexible Spending Accounts - FSA Health Reimbursement Accounts - HRA Health Savings Accounts - HSA Voluntary Employee Beneficiary Association - VEBA • Greatly accomplished in working directly and independently with clients to answer questions regarding medical and dental benefits and coverage• Highly proficient in encouraging member usage of the Meritain Health website Show less

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  Dell Technologies

  May 2014 - now

  Enterprise Networking Tech Support Sr. Analyst

  • Support Enterprise-level customers with Force10, Dell PowerConnect and N series switches.• Configured (OSPF, LAG, RSTP, LLDP, VLANs etc.) • Used my troubleshooting techniques to identify and fix customers configurations issues • Managed large case loads • Followed up with all customers until issue is resolved• Dispatched when necessary• Used Oracle's Siebel CRM applications to keep track/update cases