Holly Gallagher

Experience

• 

  The Bon-Ton Stores, Inc.

  Jul 1997 - Mar 2016

  • Administer the loss prevention and shortage control programs for stores within the region and Chain.• Protected company assets.• Guide stores in investigations, training and addressing shortage related issues.• Directly assists stores with investigating and interviewing of internal losses. • Regularly review loss prevention exception reports and all other applicable reports to identify potential losses.• Review cash discrepancies to keep stores within allowable shortage guidelines. • Collaborated with management to guarantee compliance with company policy and procedures.• Promoted associate awareness through customer service and approach programs.• Trained and developed store loss prevention teams. Assisted with hiring.• Assisted stores with Safety programs and ensure stores are within OSHA and company standards.• Collected data and analyzed shortage results to create store shortage action plans.• Audit stores on regular basis to ensure action plans and awareness are being implemented• Monitor and review all stores operational equipment such as EAS systems, alarm systems, fire systems, and CCTV.• Implemented random threat response teams and built awareness within the region • Assisted stores in emergency situations. Show less • Manage store’s loss prevention program and insure safety throughout the store.• Investigate and interview dishonest associates for admission to eliminate shortages.• Insure loss prevention awareness to impact store’s inventory results.• Conduct audits in high shortage areas to ensure store’s shortage action plans are being implemented.• Supply security equipment throughout the store to deter shoplifters.• Monitored alarm activities and responded to alarm calls.• Assisted company with training new loss prevention managers throughout the region. • Maintained and regulated State and Federal OSHA laws. Show less

  • Regional Loss Prevention Director

    Apr 2004 - Mar 2016

  • Loss Prevention Manager

    Jul 1997 - Apr 2004
• 

  AutoZone

  Oct 2016 - now

  -Develop, implement and refine Store Operations processes and procedures, while working with cross functionally. -Develops, designs and makes recommendations on new business processes to improve efficiencies.-Directs, manages, tests and organizes project plan priorities and works with other functional groups to insure completion and implementation. -Acts as lead for some strategic cross functional projects.-Conducts research to determine best practices through out the industry to be used as a bench mark for success.-Improves upon and implements best practices.-Assures timely completion of projects tasks within budget. Show less • Influences and directs District Managers assigned to the Region in respect to Store Operations and Compliance issues• Develops, monitors, and interprets key performance indicators (KPI’s) and exception based reporting to help reduce loss, identify trends and root case in high shrink locations• Manages and reviews Predictive Model and identifies opportunity in high shrink stores• Directs, recommends, and proactively communicates appropriate implementation of LP policies, practices and initiatives• Conducts all LP investigations within in the Region• Performs and manages LP and Safety audits on a regular basis to identify/correct issues that could cause the company substantial loss• Train and educate AutoZoners on compliance and controls • Frequently visits stores and maintains physical presence in high shrink stores regularly• Proactively monitor controls to identify employee theft through the utilization of POS exception reporting tools• Develops and implements procedures for minimizing the loss of merchandise, money or company assets• Maintains and oversees repairs of alarms, EAS and CCTV equipment, manages guard services ensuring stores alarm systems and programed codes are up to date in all physical security aspects• Attends Store Inventories and oversees operations for accurate processes • Ensures compliance of all Operations and LP Processes during new store openings, store closings and store relocationsRecognition: Regional Loss Prevention Manager of the Year 2018 Show less

  • Divisional Project Manager

    Nov 2024 - now

  • District Manager

    Oct 2022 - Nov 2024

  • Senior Project Manager-Process Improvement- Store Operations

    Jul 2019 - Jan 2023

  • Regional Loss Prevention Manager

    Oct 2016 - Jul 2019