Amanda Bambrick

Experience

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  Holiday Inn

  Aug 2007 - May 2010

  Concierge
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  Holiday Inn Select

  Aug 2007 - May 2010

  Front Desk Agent & Night Auditor

  Managed night operations, audited Hotel division, Tony Pillas restaurant, and banquet functionsAccounting – execution of daily deposits and revenue reports, increased efficiency by 10% Focused entire team on great customer service and helped with customer retention and salesCertified in MICROS OPERA, Property Management SoftwareDirected guest accounts, billing and reservationsCollaborated with group and catering sales, helped to bid and win large corporate and wedding clientsCOMMUNITY INVOLVMENT Show less

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  Starbucks Coffee Corporation

  Jul 2010 - Jul 2011

  Barista & New Hire Trainer

  Responsible for training and managing new employees skill building processExceptional customer service, excellent in building new and sustaining relationshipsInventory management, tracking $10,000 of supplies monthlyDemonstrated ability to meet and exceed sales incentivesCash management and numerical metrics, sales goals, and corporate strategizingCollaborating with team in strategizing innovative marketing techniques

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  TakeLessons

  Jul 2011 - Dec 2012

  Account Manager

  -Oversaw account management for the customer support team -Account Management: Manage, bill, and schedule appointments -Placed in the top 95% in Quality Assurance as assessed by executive leadership-Conflict Resolution with customers and mediation amongst staff-Customized lesson plans: Assisted in tailoring lesson plans and projected goals to meet specific needs of students-Customer Retention: Maintained an excellent client rapport and promote future accounts via video conferencing software-Building/Sustaining Customer Rapport-Job Dev.: Used personal social media platforms to promote open positions w/i the company-Liaison between Customer Experience and Channel Management for feedback generation online for new partnership with Amazon. -Submit enhancement tickets to build/sustain an efficient CRM platform-Field anywhere between 50-60 inbound calls in a day, and between 30-50 outbound calls Show less

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  Samovar

  Jun 2017 - Aug 2018

  Operations Manager
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  RAMS, Inc.

  Aug 2018 - Aug 2023

  ● Transitioned several programs to an e-learning environment by implementing a Learning Management System (LMS), developing content and maintaining all classroom curriculum, adding 80+ units● Achieved a 95% client completion rate across training programs despite the pandemic● Increased participation in training programs by more than 50% as a result of the LMS and having secured additional city funding ● Delivers individual and group trainings for the development of technical and soft skills, in a virtual and classroom environment, implementing Adult Learning Theory ● Consulted with trainers and leadership to assess training needs ● Executed multiple projects simultaneously to carry out goals for client production, meeting 100% of deadlines ● Implemented and evaluated the digital learning experience of users from focus groups and by compiling data from the Learning Management Systems● Analyzed data with Salesforce, extracting reports and visualizing data using excel● Increased department revenue significantly by establishing new partner relationships● Identified barriers to employment for adults/ older adults with disabilities by delivering regular training needs assessments ● Build professional development from a solutions-oriented, supportive employment approach● Managed and motivated staff to support clients in achieving their maximum vocational potential ● Served as Safety Officer, arranging inspections, facilitating quarterly committee meetings to identify workplace hazards, and delivered virtual Health and Safety trainings to staff● Managed client accounts in SalesForce database, reviewing staff’s daily documentation to ensure compliance with city and clinical guidelines ● Prepared billing, scheduling and creates program outreach materials● Facilitated employee and client onboarding for rehab programs● Worked with automated reimbursement and payroll systems Show less ● Consults staff regarding rehabilitation and clinical matters, resulting in 100+ successful job placements, achieving 110% YTD goal ● Supervises 9 direct reports, including job developers and case managers | train the trainers● Leads two different contracted programs, providing oversight of the contract objectives/budget ● Fiscally responsible with program budgets amounting to over $4 million ● Successfully passed CARF accreditation and landed in top 95% of programs with zero findings● Increased referrals by 40% in the 4th quarter of FY 22-23 because of collaboration with contract admin● Developed and delivered an equity survey to over 400 staff, achieving an 80% completion rate● Promotes and presents programs to community partners, potential referral sources, and consumers; Designs job announcements for recruitment ● Conducts semi-annual performance evaluations and provides critical feedback● Maintains accurate record keeping with the use of Salesforce, G-Suite and Microsoft 365● Meets deadlines for department reporting and billing 100% of the time● Partners with community resource agencies to ensure comprehensive client support and relations. ● Audits Salesforce, Contract Management Systems, and physical charts to ensure accurate data input ● Executed diverse hiring practices, conducting interviews through a diverse, equitable, inclusive lens● Screens/interviews candidates, preparing new hire packets, and the training of new employees on Salesforce and other online platforms● Presents monthly statistical data to Director and teams Show less

  • Learning and Development Manager

    Sept 2021 - Aug 2023

  • Community Health Programs Manager II

    Aug 2018 - Sept 2021