Gemma Stackhouse

Experience

• 

  Sage

  Feb 2013 - Jun 2014

  UKI Change Manager

  As a Change Manager my key role was ensuring projects (change initiatives) met business objectives on time and on budget. Including changes to business processes, systems and technology, job roles and organisation structures.Responsible for running various projects at any one time in a fast pace and highly pressured environment, in demand to meet UKI business initiatives. Developing and monitoring project plans in line with budget and resource. Monitoring the effectiveness of the change management process and make recommendations for improvement, Influence key stakeholders and measuring progress against goals.Implementing change within areas of the business, Keeping track of timelines, design and measure success metrics. Managing resources efficiently and supporting with training plans. Show less

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  Sage

  Oct 2015 - Apr 2019

  UKI Sales Support Coordinator

  Working as part of a dynamic team in a fast-paced office environment supporting the UKI Sales Operation covering a broad range of administrative tasks which included, processing of highly confidential bank records, dealing with incoming and outgoing customer and business partner queries via email and incoming call all within departmental SLA’s and guidelines. Processing stationery orders for internal departments, processing online customer orders and providing customer support, raising credit notes against orders, reviewing and implementing new business processes. Working collaboratively with management, sales departments, business partners and customers was an essential part of the role. Show less

• 

  Seen & Heard | Corporate Communications

  Jun 2019 - Nov 2019

  Office Manager

  • HR administration tasks – updating holidays/sickness/ employee records• Manage overtime submissions in readiness for payroll submissions • Manage expenses for Director and travel arrangements.• Manage Health and Safety in the workplace and ensure policies are up to date and align with government legislation. • Workplace pensions – ensure all employees are up to date align with government legislations. • Ensure documents are up to date and securely stored away in an efficient filing system. • Update and monitoring Projects through workflow, engaging with Project Leads to ensure they are updating report each week before project meetings. Audit jobs that are live to ensure all information is up to date. • Carry out monthly 121’s with employees – engage, develop relationships and discuss development areas – feed back to management as and when you see fit. • Ensure office stationery is always stocked and available in the office. • Support management on adhoc basis as and when• Ensure sundries are kept up to date in kitchen. Ie milk coffee • Build on supplier relationships • Ensure company policies are up to date and align with government legislation's – GDPR • Support accountant as and when to ensure they have the right documents for finance.• Support accountant for payroll submissions.• Identify areas for process improvements, put recommendations in place to help improve efficiencies, streamline and support future business plans both short and long term. • Ensure there is a First Aider on premise, certification is valid for the business. • Deal with incoming and outgoing post. • Deal with incoming calls in a professional manner. • Manage the accounts mailbox, distribute incoming emails as and when they come in to the appropriate department.• Arrange meetings for internal management, take notes and distribute after each meeting in a timely manner. • Organising team events – support with collaboration. Show less

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  ABCA Systems Ltd

  Dec 2019 - Sept 2020

  Sales Support Administrator
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  NHS Business Services Authority

  Sept 2020 - now

  Working as part of the Portfolio Delivery Team (including Programme Managers, Project Managers, Business Analysts, Project Support Officers and Portfolio Assurance Team). Working with Programme Managers and Project Managers to coordinate and deliver projects and workstreams to time, on budget and the appropriate levels of quality in accordance with the NHSBSA’s Project Management Framework.Delivering assigned project/work package to agreed time/cost/quality/benefits.Assigning tasks to project team members to ensure completion and delivery of work and coordinating the delivery of actionCommunicating progress to Programme Manager/Project Review Board and wider stakeholders with regular Highlight Reports to meet Portfolio an project reporting timetableWorking with colleagues and internal and external project team members to drive delivery of project/work package ensuring importance of the project is understood Work with SRO and other project teams as directed by Programme/Project Manager to ensure links with other change initiatives are maintained and understoodConduct regular, timely and accurate performance reporting of project as appropriate for project and using PPM tool Support the implementation of the project methodology as directed by the Programme or Project Manager Ensuring lessons learned from current/concurrent/closed programmes/projects informs the effectiveness of project/work package delivery Monitoring/tracking and reporting of project/programme/sprint/product development against agreed tolerances on a regular basis, using PPM tool Present project status updates to Portfolio Delivery Team members and wider NHSBSA colleagues to ensure understanding of cross-project dependencies and key risks Show less

  • Project Manager

    Mar 2023 - now

  • Project Coordinator

    Sept 2020 - now