Vivek Dixit

Experience

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  Mahindra & Mahindra Limited

  Aug 2008 - Mar 2010

  Regional Service Manager – After Sales

  ● Kickstarted the corporate journey by handling the channel partners for Maharashtra region● Led the readiness program for the product launch of XYLO across Pune region as a Regional Single point of contact. Ensured 100% compliance of the product launch as per the company’s standard processes.● Conducted & Hosted Regional Conference for Maharashtra Channel Partners. Ensured efficient knowledge exchange for an enhanced customer experience in-line with the brand values.

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  Toyota Kirloskar Motor Pvt Ltd.

  Apr 2010 - Jan 2014

  Regional Service Manager – After Sales

  ● Led the Gujarat State as Regional Service Manager – After Sales, Improving the Dealership Business through Customer Retention, increased Productivity and profitability Capacity Optimization & parts inventory management.● Spearheaded the capacity enhancement of various dealerships by designing a comprehensive Load Sharing Model, Overlapping Shift operations & overall efficiency improvement by 73% over a period of 3 years through Express Service & Process improvement, which was later adopted as a Standard Operating Procedure across all India dealerships of Toyota.● Developed a Risk Mitigation Plan for mitigating the business inefficiencies, which contributed to an increase in the overall revenue by 24% Year on year.● Designed, developed and deployed the best customer engagement program throughout Gujarat, thereby establishing 3 out of 5 dealerships from Gujarat amongst the top 3 performing dealerships across India for 3 consecutive years. Show less

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  Nissan Motor India Private Limited

  Feb 2014 - Jul 2018

  Assistant Manager – After Sales

  ● Coordinated and supported the organization’s business process management plan for aggregation of data-based information from Customers for the overall Product Quality delivery Improvement● Implemented the first of its kind Warranty Audit & Product defect communication process across West Zone Dealerships in India

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  Ford India Pvt Limited

  Jul 2014 - Jun 2021

  Deputy Manager - Consumer Experience

  ● Led the Design & Implementation of Customer Journey Mapping across Sales & After Sales Dealer Network for data powered consumer insights gathered through Business Process Operations, which led to an increase in the customer engagement by 67% & cost optimization of $0.5 million per annum● Pioneered the Designing and Deployment of Ford Guest Experience program (a pan India project worth nearly $2.6 Mn Project) as part of Ford India’s Brand Transformation Activity, which subsequently was adopted globally for re-imagining the vision of a “distinctly Ford” through engagement of People, Process & Technology.● Designed & Developed Ford India’s strategy for improvement in JD Power Sales and Customer Service Satisfaction Index (a global benchmark index for automotive industry), that helped the company emerge as the most improved automobile brand in CSI in 2018 ● Leading a team of 60 people for the Business Process operations which is catering to more than 1.2 million engagements per annum and responsible for providing evidence-based business insights for Consumer Experience measurement, operational enhancement & overall process Improvement● Subject Matter Expert for new technology solutions – Dealer Management System (DMS), Lead Management System (Sales), Digital Sales Tool for Product Demonstration (a key application that is transforming the customer experience during enquiry and proved to be a value-add during the ongoing Covid pandemic)● Championing as a distinguished lead for Ford Survey Management System and Business Intelligence Portal spanning across Scope of Work Development, Vendor Selection, Project Blueprinting to complete Project Deployment delivering impact across Sales, After Sales & people Development Show less

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  Atos

  Jun 2021 - Apr 2023

  ● With tenacity & collaboration, as program manager leading Project Managers across different organisations and cross functional team of IT, Business & Project Management Office for a multi country program deployment● Experienced as Project Manager and responsible for project planning & scheduling, reviewing & monitoring progress, risk management, change management, reporting & delivery management● Strong executive presence and ability to work closely with senior technology and business leaders to define and manage project scope from business & technology perspective and to ensure that delivery expectations are met.● Plan, manage and monitor program budget and ensure that budget utilization is aligned with Business Case and Organization’s vision● As PMO provide reference framework for Project Management and implemented projects for Incident management, Change Management, Knowledge management & Risk management● Domain Expertise in Automotive Industry (Manufacturing) & Business Analytics and supporting Practice team for Competitor Analysis, Business Case Development, Market Trend Analysis & Solution Design.● Engage with Sales Team to identify and convert new business opportunity within existing account by driving customer engagement and capability demonstration.● Helping client to propose RFP based on IT landscape for value creations and cost optimization and supporting for Inter Company Transition Show less

  • Project Manager

    Mar 2022 - Apr 2023

  • Business Analyst

    Jun 2021 - Mar 2022
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  S&P Global

  Apr 2023 - now

  Lead Information Technology Project Manager