Nouman Saeed

Experience

• 

  Dubai Islamic Bank Pakistan

  Feb 2010 - Aug 2015

  IT Support Engineer

  • Desktop Support for Software• Managing / Configuring AVAYA IP Phones• PABX (AVAYA IP OFFICE)/ DVR related issue resolving and escalation• Hardware (Desktop PC’s, Printers, Scanners) Troubleshooting/ Installation• Manage the Branch Network (LAN)• Network (WAN) support to central IT • Rural branches issue resolving remotely (Net Meeting & Windows Remote Assistance)• Logging/Closing of Call Tickets on Service Desk• Daily Log Sheets• Branch level IT inventory Recording and Reporting• Reporting to central IT on all Audit Compliance Areas Show less

• 

  FINCA Microfinance Bank Ltd, Pakistan

  Sept 2015 - Nov 2020

  Installation, configuration and troubleshooting of Windows based Infrastructure, e-mail, web, Internet Proxy, DNS, DHCP and VPN.Server Hardening.Installation Windows Server 2016, 2012, 2008, Microsoft Windows 10, 8.1, Update Windows clients with WSUS according to monthly rollups of Microsoft.Managing DHCP server IP address reservation & scope creation.Handling User Creations in Active Directory and Exchange server.Managing file server folders’ creation and access rights.Handling HDMS Ticketing System and assigning tickets to relevant stake holders.Troubleshooting issues and providing first & second level support to users.Providing technical support to database, system and network administrators for routine tasksRendering ongoing support to all existing IT infrastructure in 135+ branches countrywide.Handling all software & hardware procurement processes from technical evaluation to NFAs. Show less

  • Team Lead Data Center

    Sept 2020 - Nov 2020

  • Deputy Manager Datacenter & System Administration

    Oct 2019 - Sept 2020

  • Assistant Manager IT Operations

    Sept 2015 - Sept 2019
• 

  Computer Support Professionals

  Dec 2020 - now

  • Sales Manager

    Jan 2023 - now

  • Service Delivery Manager

    Feb 2021 - Jan 2023

  • Systems Engineer - Level II

    Dec 2020 - Jan 2021