Talk to sales Try for Free
Deepak Sharma (He/Him)

Deepak Sharma (He/Him)

Customer Support Engineer

Followers of Deepak Sharma (He/Him)823 followers
location of Deepak Sharma (He/Him)Greater Delhi Area

Connect with Deepak Sharma (He/Him) to Send Message

Connect

Connect with Deepak Sharma (He/Him) to Send Message

Connect

  • Timeline

  • About me

    PreSales Technical Consultant @ NTT Data | Modern Workplace

  • Education

    • BITS

      2006 - 2010
      Bachelor's Degree Electronics and communication Engineering Honors

      Activities and Societies: Was Active in Cultural fests in College. I passed my B.Tech with Honors from BITS in Electronics and Communication.

    • Goverment Senior Secondary School

      2004 - 2006
      Senior Secondary Examination Science

  • Experience

    • Wipro Infotech

      Mar 2011 - Mar 2012
      Customer Support Engineer

      Worked for Client John Keells BPO. Managed VOICE infrastructure of client which includes Cisco UCCE set up, Aspect Outbound Dialer and Nice recording solution.

    • Dimension Data

      Mar 2012 - Apr 2013
      Voice Engineer

      Have done VOIP implementations for multiple clients and provided operational supports in parallel. Worked on Acme SBC as well.

    • HCL Technologies

      Apr 2013 - Sept 2016
      Technical Specialist

      Enrolled in CROS project and managing CAAS and HCS environment. Managing end customers RBS, ALLIANZ, TCG, CCE and SPARK.

    • Orange Business Services

      Sept 2016 - May 2022

      To work on collaboration issues related to UC applications. Handling the problem management by providing the Root Cause & Trend Analysis.

      • Senior Problem Management Expert

        Jul 2019 - May 2022

      • Voice Problem Management Expert

        Sept 2016 - Jul 2019

    • NTT

      May 2022 - Jan 2024
      Technical Consultant

    • NTT DATA

      Jan 2024 - now
      Presales Technical Consultant

      Working as PreSales Technical Consultant in Go To Market (GTM) team member for modern workplace portfolio.Employee Experience(Ex): 1. Cloud Telephony solution Webex2. Operator connect for MS Teams3. Managed Services solution for ON prem(CUCM, Gateways, CUBEs, Avaya, Skype) and Cloud4. Designing Meeting Room with Cisco, MS, Zoom & AudioCodes5. Cisco Webex Calling, WebEx DI, Direct Routing, ASC Recording, Nice, NeoCustomer Experience(Cx):1. Genesys Contact center 2. Cisco Webex CC, Cisco Webex CCE3. Luware for MS Teams4. PeterConnects4. CRM and WFM integration SalesForce, ServiceNow etc.5. BYOC, BYOC-C, BYOC-PNext Gen Office Space:1. Hybrid Workplace solution2. Innovative Workspace Show less

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Deepak Sharma (He/Him)
      Event Organizer BITS Mar 2008 Got the award of Even Organizer for organizing fest activities in college.

  • Volunteer Experience

    • Voice Engineer

      Issued by Dimension Data on Nov 2012
      Dimension DataAssociated with Deepak Sharma (He/Him)