Iuliia Muzaleva

Experience

• 

  Bar Association "School of Law"

  Jan 2019 - Jan 2020

  Assistant Attorney

  Participated in all aspects of a criminal caseConducted legal regulation analysisCommunicated with defendants and other involved partiesSubmitted requests to law enforcementOrganized documents and reportsCollaborated with other attorneys

• 

  Atoder

  Nov 2021 - Apr 2022

  Volunteer at European Solidarity Corps

  Polished my English speaking skillsOrganized events for locals and foreigners, delivered public speechesActively collaborated with other volunteers from around the worldCultural exchange

• 

  Binance

  May 2022 - May 2023

  Customer Service Representative

  Approached users' problems with empathy, sincerity, and professionalismDiscovered a deep interest not only in cryptocurrency, but also in other aspects of Web3Made complex technical and crypto concepts easy to understandPrepared reports and other internal documentationConducted user research and analyzed the data

• 

  Freelance

  Nov 2022 - now

  User Experience Designer

  Analyzed user flows and identified main pain pointsGathered and sorted dataConducted multiple research and interviewsApplied theories to real design, and tested itWorked independently and collaborated with cross-functional teamsUtilized various brainstorming techniques