
Shiv Patel
Customer Service Officer

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About me
Experienced Digital Marketer | Empowering Brands to Shine in a Crowded Marketplace | Proven Results in Digital Marketing, Graphic Designing, and Website Development
Education

Mata Gujri Sen. Sec. School
2016 - 201812th Vocational High School and Secondary Business/Vocational-Industrial/Occupational Diploma Program BActivities and Societies: Actively participated in vocational education workshops. • Collaborated with classmates on practical projects to apply theoretical learning. • Engaged in school activities that fostered a sense of community and learning. • Contributed to a positive and collaborative atmosphere at Mata Gujri Sen. Sec. School. • Demonstrated dedication to vocational studies through active involvement in related societies. - Completed 12th grade at Mata Gujri Sen. Sec. School with a focus on vocational studies.- Engaged in a curriculum that provided practical skills and knowledge.- Gained a strong foundation in vocational subjects to prepare for future endeavors.

ISBM University
2021 - 2023Bachelor of Arts - BA HISTORY AActivities and Societies: Actively participated in history-related seminars and discussions. • Engaged in extracurricular activities that enriched my appreciation for historical studies. • Collaborated with peers in academic forums to share knowledge and insights. • Contributed to the vibrant intellectual environment of ISBM University. • Fostered a passion for history through involvement in relevant student societies and clubs. - Completed Bachelor of Arts (BA) with a focus on History from ISBM University.- Engaged in a comprehensive curriculum that deepened my understanding of historical events and perspectives.- Gained valuable insights into the cultural, social, and political aspects of different periods.

Digiperform
2021 - 2021Digital Marketing Marketing AActivities and Societies: Actively participated in digital marketing workshops and seminars. • Collaborated with peers on practical projects, enhancing hands-on experience. • Engaged in discussions and forums to stay updated on industry trends. • Contributed to a collaborative learning environment at Digiperform. • Demonstrated a passion for marketing through involvement in relevant activities and societies. - Completed a comprehensive Digital Marketing program at Digiperform.- Acquired practical knowledge and skills in various aspects of digital marketing.- Developed expertise in online advertising, social media, SEO, and email marketing.
Experience

Satin Creditcare Network Limited
Nov 2019 - Mar 2020Customer Service Officer• Expertly resolved customer queries, ensuring satisfaction and loyalty.• Went the extra mile to engage customers, creating memorable experiences.• Proactively generated sales leads, contributing to business growth.• Committed to delivering exceptional service and building lasting relationships.• Efficiently collaborated with teams for seamless customer support.

Empower Pragati
Mar 2020 - Aug 2020Marketing Executive• Drove marketing initiatives to enhance brand visibility and engagement.• Implemented creative strategies to effectively reach target audiences.• Strategized and executed field marketing campaigns with thorough preliminary research.• Cultivated and nurtured relationships with candidates, fostering lasting connections.• Provided detailed weekly/monthly reports on the status of field marketing activities.

WheelsEye
Nov 2020 - Feb 2021Sales And Marketing Associate• Skillfully negotiated payment terms and pricing agreements.• Developed effective sales strategies to drive significant business growth.• Proactively followed up on business leads and referrals, creating increased opportunities.• Traveled to various client locations to build and strengthen key relationships.• Demonstrated dedication to meeting and exceeding challenging sales targets.

Instagram
Jun 2021 - Apr 2024Content Creator• Curated and produced engaging content to captivate diverse audiences.• Developed and maintained a consistent posting schedule.• Collaborated with influencers and brands to amplify reach.• Leveraged creativity to contribute to Instagram's dynamic content landscape.• Utilized analytics to optimize content strategy and enhance engagement.

Chhapai.com
Jun 2021 - Sept 2021Social Media Marketing Intern• Collaborated with the team to develop monthly social media strategies.• Contributed to brand growth by raising awareness across diverse platforms.• Assisted in executing plans to boost followers on Instagram, Pinterest, Facebook, Twitter, and LinkedIn.• Conducted thorough hashtag research to optimize monthly posts.• Learned and applied effective techniques for enhancing online presence.

Fitness Dabba
Sept 2021 - Jun 2022Digital Marketing Executive• Built, planned, and implemented comprehensive digital marketing strategies.• Managed various digital marketing channels for optimal performance.• Successfully measured ROI and KPIs to gauge campaign effectiveness.• Oversaw and improved online content, prioritizing SEO and Google Analytics.• Proactively sought opportunities for continuous improvement in digital marketing practices.

Corporate Stalwarts
Sept 2021 - now• I develop and execute comprehensive digital marketing strategies to drive business growth.• I manage campaigns across various platforms, including Google Ads and Social Media, to reach target audiences effectively.• I optimized social media presence, resulting in a 30% increase in brand awareness.• I analyzed digital marketing campaigns using tools like Google Analytics, leading to a 15% improvement in ROI.• I collaborated with cross-functional teams to ensure seamless execution of digital marketing initiatives.• I achieved monthly KPIs, including a 20% increase in website traffic and a 10% increase in lead generation. Show less • Developed and executed a results-driven digital marketing strategy aligned with business goals.• Created and managed impactful campaigns on Google, Facebook, and Instagram Ads.• Implemented engaging email marketing campaigns to foster customer engagement and retention.• Successfully managed and optimized the company's social media presence, enhancing brand awareness and engagement.• Contributed to the company's growth through innovative and data-driven digital marketing practices. Show less
Digital Marketing Manager
Feb 2024 - nowDigital Marketing Specialist
Jan 2023 - Apr 2024Digital Marketing Executive
Sept 2021 - Feb 2023

LinkedIn
Jan 2022 - Apr 2024Content Creator• Developed and executed targeted content strategies for diverse audiences.• Created visually compelling content through images, videos, and engaging captions.• Utilized relevant hashtags to optimize content visibility and engagement.• Actively engaged with the audience, responding to comments and direct messages.• Initiated conversations to build meaningful relationships with followers.
Licenses & Certifications

Digital Marketing
DigiperformApr 2021- View certificate

Marketing Tools: Growth Marketing
LinkedInJan 2024 - View certificate

Use Your Personal Brand for Audience and Content Development
LinkedInJan 2024 
Digital Marketing
LearnvernMar 2021
Fundamentals of Digital Marketing
GoogleJan 2021- View certificate

How to Generate Marketing Leads with AI
LinkedInJan 2024 - View certificate

Balancing a Full-Time Job as a Creator
LinkedInJan 2024 - View certificate

How to use ChatGPT for Content Creation
LinkedInJan 2024 - View certificate

Become a Marketing Entrepreneur
LinkedInJan 2024 
Microsoft Excel 2013 Certification
LearnvernJan 2021
Honors & Awards
- Awarded to Shiv PatelTop Performer Recognition Award Satin Credit Care Network Dec 2019 • Earned the Top Performer Recognition Award while serving as a Customer Service Officer at Satin Credit Care Network Limited.• Acknowledged for exceptional contributions and dedication to customer service excellence.• Demonstrated commitment to delivering outstanding service and fostering positive customer experiences.
Volunteer Experience
Marketing Director
Issued by Hustler Shiv on Jan 2022
Associated with Shiv Patel
Languages
- puPunjabi
- hiHindi
- enEnglish
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