Tarun Kumar

Experience

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  Synchrony

  May 2016 - Nov 2017

  Phone Banking Officer

  Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions. Informed customers of product, price and policy changes to educate on issues and resolve concerns. Reduced average call time with optimal call control and proper use of internal knowledge bases. Completed around 100 inbound calls each day to boost company's revenue. Took payments for Retail Store Credit Card of customers via phone. Escalated issues to proper supervisors when standard processes were not effective. Show less

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  Amazon

  Nov 2017 - Oct 2018

  Senior Customer Service Associate

  Developed and actualized customer service initiatives to decrease wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Collected customer feedback and made process changes to exceed customer satisfaction goals. Responded to customer requests for products, services and company information. Communicated with vendors regarding back-order availability, future inventory and special orders. Show less

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  Cognizant

  Jan 2019 - Aug 2019

  Google Ads Specialist

  Maintained up-to-date knowledge of Google Ads product and service changes. Developed insights on marketing campaigns to assess performance against goals. Developed advertising tactics and implemented new solutions for increased brand awareness. Monitored Ads data and made adjustments to marketing campaigns, resulting increase in sales.Resolved customer issues on Google Ads processes & and policies and provided updates to customers. Greeted customers and listened closely to problems described to determine solutions. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Show less

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  Google Operations Center

  Aug 2019 - Jan 2020

  Google Ads Specialist

  Maintained up-to-date knowledge of Google Ads product and service changes. Developed insights on marketing campaigns to assess performance against goals. Developed advertising tactics and implemented new solutions for increased brand awareness. Monitored Ads data and made adjustments to marketing campaigns, resulting increase in sales. Developed campaigns, led design and tracked results. Resolved customer issues on Google Ads processes & policies and provided updates to customers. Greeted customers and listened closely to problems described to determine solutions. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Show less

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  Regalix

  Oct 2020 - Mar 2022

  Senior Strategic Account Manager

  Ads strategists work along with in-market account managers to provide data-driven insights and solutions at scale to ensure client growth, in turn growing Google’s advertising share of wallet. Forecasted marketing trends based on previous data to adjust campaigns and maximize sales. Monitored Ads data and made adjustments to marketing campaigns, resulting increase in sales. Adapted marketing plans to specific audiences based on ads serving data and research. Collected Conversion data using various tracking methods to broaden results and optimize marketing strategies. Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities. Show less

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  Loha furniture

  Jan 2022 - now

  Digital Marketing Manager And Strategic Consultant

  Digital Marketing Manager: Developing and implementing a comprehensive digital marketing strategy to achieve business goals and objectives. Managing and overseeing all digital marketing campaigns, including email marketing, social media, PPC, SEO, and content marketing. Conducting research and analyzing data to identify target audiences, key trends, and opportunities for growth. Collaborating with cross-functional teams, such as sales and product development, to ensure alignment and consistency across all marketing initiatives. Managing budgets and tracking performance metrics to ensure campaign effectiveness and ROI. Staying up-to-date with industry trends and best practices to continually improve digital marketing strategies. Strategic Consultant: Providing strategic advice and guidance to clients on business growth, operations, and marketing. Conducting market research and analysis to identify market trends, customer needs, and potential opportunities for growth. Developing and implementing business plans and marketing strategies to achieve business objectives and goals. Collaborating with clients to understand their unique challenges and opportunities, and to develop customized solutions and recommendations. Presenting recommendations and reports to clients, and guiding them through the implementation process. Monitoring and evaluating the effectiveness of implemented solutions, and making adjustments as necessary. Show less