Deepanshu Gupta

Experience

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  Tata Consultancy Services

  Mar 2013 - Nov 2015

  - Build and maintain effective partnerships with key cross functional leaders (Delivery Head, Business relationship manager, VP) and project team members. Resulting in business profits to 30%.- Market research and analysis to provide future transformation plans for the company. - Customer engagement to understand the requirement and converting them to technical solutions.- Creating automated reports and future scope of work for the stake holders for business engagement.- Educate and coach project team members, sponsors, and functional leaders on change management principles, tools, and their roles in effective change.- Responsible for informing, engaging and motivate stakeholders, through tailored communications Show less

  • Business Data Analyst

    Dec 2014 - Nov 2015

  • Assistant System Engineer

    Mar 2013 - Nov 2014
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  Tata Consultancy Services

  Dec 2016 - Dec 2017

  Business Data Analyst

  - Act as a Subject matter experts for Master Data management project of Thames Water.- Collating data for customer to best develop Power BI reports. - Worked for Data Migration Project. With Application on Linux sandbox.- Responsible for all the maintenance of underground assets being held in Thames water.- Responsible for ensuring that all communication content is correct and consistent across all channels while heading a team of 4 members.

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  Landis+Gyr

  Jan 2018 - Jan 2021

  Senior Engineer

  - Working as a Technical support for 3 Tier Architecture, including Linux and Unix.- Working on PL/SQL database for performance tuning, as and when required.- Engaged with DBA’s, N/W team, and NOC team for High and Critical Incidents.- Worked with 3rd party integration with CIS or MDMS. Providing application support trainings across teams.- Worked on AWS migration and implementation projects.- Hands on experience in 3 tier application deployment.- Worked on Load testing of RF modules.- Experience in setting up the processes and documenting the same. - Good knowledge of SLA/OLA metrics for Incident management.- Good knowledge of Windows and Linux based applications. Show less

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  Innovaccer

  Jan 2021 - now

  - Working as an Incident management Lead and responsible for a team which works 24*7.- Process owner for Incident and change management process.- Handling the problem management and RCA delivery.- Leading a team for Python Automation and Load testing acorss the organization.- Developed and implemented communication strategies to ensure positive and productive relationships with internal and external stakeholders.- Resolved and provided guidance to team members for escalated technical issues- Participated in customer meetings for escalated issues to provide faster resolution- Acted as subject matter expert (SME) for customer issues.- Excellent Leadership and Team Building Skills- Ensured team members resolved all client issues courteously and in a timely manner.- Maintained a high percentage of customer service by maintaining SLA’s and support- Provide weekly statistics to leaders in efforts to increase efficiency- Coordinated new hire training and continuing education for existing employees- Establishing, recommending, and implementing policies to ensure the quality, timely, and efficient design of customer-oriented services.- Troubleshoot data issues and defects to determine the root cause.- Performance tuning of the ETL process and SQL queries, and recommend and implement ETL and query tuning techniques. Show less

  • Sustenance Engineering Manager

    Aug 2022 - now

  • Lead Support Analyat

    Jan 2021 - Aug 2022