Todd Milham

Experience

• 

  Express Media Group

  Mar 2011 - Jul 2013

  Production Editor

  Titles included:• Hot4s and Performance Cars (staff writer and production editor), Fast Fours & Rotaries, ZOOM, Extreme Performance, Powercruise, BAGGEDDuties included:• Writing and researching content• Liaising with stakeholders (businesses, advertisers, EMG departments, freelance photographers, models)• Editing and proofreading• Editing and critiquing the layout of the magazine• Interviewing persons of interest for articles and features• Assigning tasks for staff writers and designers• Organising and attending fundraisers and events• Editorials and opinion pieces• Technical and marketing articles• Reviewing production vehicles• Researching the latest technologies• Organising future publication content• Booking photo studios• Adhering to strict deadlines • Accepting responsibility• Consistently producing crisp and clean content and publications Show less

• 

  Four Seasons Hotels and Resorts

  Oct 2013 - Mar 2014

  Cleaner

  Working holiday in Canada• Cleaning, vacuuming, mopping, replenishing disposables/perishables• Customer requests and services• Organise team members• Handy-man duties• Organising team events• Attending and participating in training courses• Kitchen or administration work if either team were short-handed

• 

  Spotless services

  Feb 2014 - Jan 2016

  Meter Reader

  • Customer Service• Attention to detail and efficient, accurate electricity reads• Workplace health and safety protocols• Able to identify and score risks, potential hazards• Working knowledge of hand-held computer (FC300)• Attend and participate in work place health and safety meetings and activities• Organise appropriate entry points and times with businesses

• 

  Concentrix

  Apr 2016 - Aug 2016

  Technical Support

  • Strong emphasis on customer service• Multi-tasking and prioritising• Data entry• Strong working knowledge of Apple devices and programs• Problem solving and issue resolution• Active listening • Troubleshooting steps and guided instruction• On-the-job learning and training• Telephone manners and skills• Liaising with customers, clients, colleagues and specialists

• 

  MDA Ltd Australia

  Aug 2016 - Dec 2017

  Operations Worker - Housing

  • Document preparation and proofing• Liaising with key internal and external stakeholders• Lead on succession project and manage team involved• Creating and implementing processes and procedures for Housing Operations• Drafting, researching and maintaining Housing policies• Investigative reporting and effective data management• Providing leadership and direction• Working closely with internal teams to develop reporting systems and accurate data for housing income and expenditure• Problem solving, time-management and task prioritisation• Developing culturally-appropriate materials to enhance client settlement outcomes• Creating training materials and development manuals for staff members• Developing training sessions for team members Show less

• 

  Access Community Services Ltd

  Dec 2017 - Jan 2019

  Housing Services Coordinator

  • Lead a small team of Housing and Administrative Officers• Provide mentoring and supervision to Housing Officers• Draft, develop and implement policies and procedures for Access Housing• Develop and present culturally appropriate training and activity materials for clients• Conduct client interviews and develop case management plans• Conduct planning sessions with families to set goals and provide support to reach said goals• Develop and present culturally appropriate training materials regarding private tenancy obligations and navigating the private rental market in Queensland• Review and recommend changes to internal policies and procedures• Liaise with internal and external stakeholders – point of contact for external stakeholders and Government departments• Conduct advocacy on behalf of our organisation and our clients relating to accommodation, housing and cost of living• Conflict resolution and diplomacy for complex tenancy issues• Produce monthly reports to Senior Manager and Program Manager• Research, develop and report on client satisfaction surveys• Building and nurturing internal and external relationships, particularly with parent organisation, funding body and community service providers• Develop training materials for staff• Develop and maintain databases in accordance to governing frameworks Show less

• 

  Carers Queensland Inc.

  Jan 2019 - now

  LAC Community Development
• 

  A Better Tomorrow

  Oct 2020 - now

  NDIS Service Provider NDIS Service Provider NDIS Service Provider NDIS Service Provider

  • Director and Psychosocial Recovery Coach

    Oct 2020 - now

  • Director and Psychosocial Recovery Coach

    Oct 2020 - now

  • Director and Psychosocial Recovery Coach

    Oct 2020 - now

  • Director and Psychosocial Recovery Coach

    Oct 2020 - now

  • Director and Psychosocial Recovery Coach

    Oct 2020 - now

  • Director and Psychosocial Recovery Coach

    Oct 2020 - now

  • Director and Psychosocial Recovery Coach

    Oct 2020 - now

  • Director and Psychosocial Recovery Coach

    Oct 2020 - now

  • Director and Psychosocial Recovery Coach

    Oct 2020 - now

  • Director and Psychosocial Recovery Coach

    Oct 2020 - now