Brandi James

Experience

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  Seattle Coffee Gear

  Apr 2011 - Aug 2015

  Senior Operations Manager

  Senior Operations ManagerManaged day-to-day operationsImplemented systems for reviewing all operating costs Developed and delivered expense reportingWorked closely with the leadership team to ensure departmental alignment on key goalsContributed to the development and implementation of organizational strategies, policies, procedures and guidelinesLead or participated in cross-functional initiatives/projectsEnsured sharing of best practices among the team to drive efficiencyApplied analysis, planning, and insight to continuously improve the speed and quality of workAccountable for appropriate knowledge and use of departmental and company systems/databasesParticipated in project work required to implement improved systemsDefended company and customer integrity against chargebacks and fraudHandled all HR recruitment, benefits, and complianceKey player in the implementation of Kronos HR softwareDeveloped, implemented and interpreted operating policies and procedures to ensure consistent, efficient operationsMaintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verified receipt of suppliesProvided support for the accounting department in QuickBooks State of Washington Notary PublicOrder ManagerManaged all incoming orders, order lifecycle, and customer expectationsPerformed issue resolution to ensure timely and accurate transaction completionUndertook proactive communication to Internal customers/partners on order status and productsCustomer Service and SalesMaintained a high level of customer satisfactionProvided relevant, satisfying experiences that strengthen business relationships with our customers Show less

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  CleverMade

  Oct 2015 - Mar 2016

  Sales Operations Coordinator

  Provided excellent customer serviceCoordinated customer orders, shipments and returnsManaged Amazon FBA accountsAdministrator for company website (Shopify)Responsible for customer and vendor correspondenceAccountable for appropriate knowledge of customer ordering systems such as EDI and SPS CommerceAdministrator for company email (Google)Maintained office supply inventory

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  GRP Advisor Alliance

  May 2016 - Jun 2017

  Executive Administrator

  Performed all accounts payable and receivables functionsHandled all payroll and Human Resources activities401(k) plan administrator Administrator for company communication software (Office 365)Maintained executive’s schedules by planning and scheduling meetings and travelManaged phone system and provided daily call reportingImplemented new procedures to help streamline business processesCompany CRM management and reporting Event planning and conference attendance Show less

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  PRA Group (Nasdaq: PRAA)

  Aug 2017 - Feb 2018

  Corporate Reception Supervisor

  Managed front desk staff, including temporary employees, including, but not limited to scheduling, training and enforcing the PRA & Front Desk manual policies and proceduresManaged front desk documents and end of month document auditsConducted annual performance reviews for direct reportsCreated and managed the front desk schedules, ensuring all desks are covered during operating hoursApproved time off requests and time cardsScheduled and conducted monthly staff meetingsCoordinated the company sponsored end of month lunch for all employeesMaintained supplies for the Facilities departmentManaged expense reports in ConcurSubmitted PO requests for the Facilities departmentIssued company parking permits and implemented a system to replace the paper application processServed as the Executive Assistant to the AVP of Facilities and Real Estate Show less

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  Hibou Corp.

  Feb 2018 - Jul 2018

  Business Consultant

  Managed the sales pipeline and communicated with potential clientsHandled all payroll and human resources activitiesAccounting assistance Responsible for appropriate knowledge of the Odoo platform for sales, as well as internal useWorked with the lead developer to implement customer customization requestsTrained clients on various Odoo applications

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  Saunders+Crouse Architects

  Jul 2018 - now

  Director of Administration and Human Resources

  Manage day-to-day operationsPerform accounts payable and receivables functionsHandle payroll and Human Resources activitiesPerform annual analysis of company compensation and benefits package401(k) plan administratorAdministrator for company software Maintain executive’s schedules by planning and scheduling meetings and travelManage phone systemImplement new procedures to help streamline business activitiesEvent planningMaintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verified receipt of suppliesState of Virginia Notary Public Show less