Anas N.

Experience

• 

  NANCO CHEM PRODUCTS PRIVATE LIMITED

  Jan 2018 - Jul 2018

  Jr Production Officer
• 

  Advatech Life Science Pvt. Ltd.

  Aug 2018 - Jun 2019

  Assistant Technical Manager

  Maintaining laboratory journals and interpreting experimental findingsOperated pilot plants using the experimental data to validate and refine the processesCoordinated presentations for stakeholders to outline project scope, progress, and results Systematized project operation to reduce errors due to communication gapDeveloped analytical models and conveyed actionable recommendations based on performance analysis of the variables which increased the desired yield of the product by 12% Show less

• 

  Factorydirect.ca

  Apr 2020 - Dec 2021

  Customer Service Specialist

  - Mediated with customers, management, and sales team to better understand customer needs andrecommend appropriate solutions- Designed optimal product mix by leveraging cross-selling techniques and communicated the results with upper management to increase overall sales- Analyzed A/B testing results by leveraging tools such as Google Analytics and assisted in finalizing the changes.- Provided timely and effective resolutions to problems, securing clients, and ensuring satisfaction- Spearheaded the stores marketing campaign by suggesting how to effectively use POS data to perform Market Basket and RFM Analysis Show less

• 

  WorkTango Inc.

  Jan 2022 - now

  -Conducted data audits and cleaning to ensure data accuracy and completeness, using SQL and Excel.-Utilized Excel, including Vlookup, Pivot Table, Macros, and VBA, to create reports and analyze large datasets, providing valuable insights to stakeholders.-Conducted data analysis and provided insights to customers on their employee engagement and satisfaction levels using WorkTango's Employee Experience Platform.-Collaborated with the Customer Success team to develop customer success plans, ensuring that customers achieve their desired outcomes with WorkTango's platform.-Created interactive dashboards using Tableau to track business KPIs, making it easier for stakeholders to understand complex data and identify trends.-Worked closely with the Product team to identify areas for improvement and suggest new features to enhance the platform's functionality.-Presented data insights and recommendations to stakeholders through compelling storytelling and effective communication skills using PowerPoint.-Leveraged JIRA to manage and prioritize projects based on criticality, ensuring deadlines were met and stakeholders were informed of any potential delays.-Streamlined and documented processes on the confluence for future reference.-Provided effective communication to customers, ensuring their questions and concerns were addressed in a timely and professional manner.Key Achievements:-Developed a new ETL process that reduced data processing time by 50%.-Provided insights and recommendations for action planning, resulting in a 25% increase in customer satisfaction (eNPS score).-Conducted data analysis and provided insights that helped a customer identify areas for improvement in their onboarding process, resulting in a 30% increase in new employee retention.-Worked with the Product team to develop a new feature that allowed customers to customize their surveys, resulting in a 15% increase in customer engagement. Show less

  • Product Operations Analyst

    Jul 2024 - now

  • Data Analyst

    Jun 2022 - Jul 2024

  • Customer Success Coordinator

    Jan 2022 - Jun 2022