Gaurav Agarwal

Experience

• 

  HCLTech

  Mar 2003 - Aug 2007

  Senior Network Engineer – Global Network Operations

  * Defined requirements and oversaw the design and overhaul of AMD’s network infrastructure across 10+ sites globally.

• 

  Cisco

  Aug 2007 - Nov 2024

  Owned the end-to-end product lifecycle and P&L for the Industrial Router IR1800 product line, overseeing budgets, forecasts, and prioritizing features across hardware, software, and SD-WAN.• Enhanced Software Alignment: Directed the IOS-XE software roadmap for Cisco’s $180M IoT routing portfolio, securing a 60% increase in committed features through strategic collaboration with central and IoT engineering teams. Managed IoT routing’s SD-WAN roadmap, pricing and productization.• Drove Revenue Growth: Achieved 5x revenue growth, surpassing $10M in annual sales, and forecasted 50% YoY growth through quality improvements, feature upgrades, and market repositioning.• Targeted Industry Expansion: Designed a customer-focused Go-to-Market (GTM) strategy, capturing 25% new customer growth in industries like transportation and oil & gas by aligning product offerings with sector-specific needs.• Strengthened Marketing Impact: Partnered with product marketing to pivot product positioning into adjacent markets, creating a unique tool for portfolio messaging hosted on cisco.com and building sales enablement content to support field marketing.• Integrated AI Capabilities: Collaborated to integrate AI-driven analytics in IoT management platforms, improving real-time network insights and accelerating network problem resolution. Show less Directed technical product management for Cisco’s IoT Management platforms and Independent Software Vendor (ISV) programs, driving product requirements and serving as a technical expert to internal and external stakeholders.• Launched ISV Partner Program: Established Cisco’s IoT ISV partner program, recruiting 10+ key partners (e.g., Eximprod, SAS, Alleantia) to deliver tailored IoT solutions, driving a 26% increase in product sales and led launch activities (messaging, AR / PR, customer keynote) at Cisco Live Barcelona.• Optimized IoT Cloud Manager: Redesigned the Cisco IoT Cloud Manager platform UI/UX, reducing router field deployment times by 50% and increasing customer satisfaction scores by 30%.• Ensured Seamless Launch Readiness: Collaborated with NPI, professional services, support, and education teams to ensure comprehensive product coverage and a smooth market launch. Show less Developed industry focused solution, delivered impactful training and design solutions, driving customer success and enhancing operational outcomes.• Boosted Sales Effectiveness: Created training materials for internal teams to strengthen sales capabilities, improve value proposition delivery, and address customer pain points, resulting in a 15% quarterly increase in deal closure rates.• Led Product Training Programs: Delivered 10+ product introduction sessions to 50+ Cisco customers and partners within six months, increasing customer satisfaction ratings by 20% and establishing expertise in IoT solutions.• Tailored Design Solutions: Authored design guides for Field Area Networks and Substation Automation, enabling BC Hydro to deploy 2,000+ routers, enhancing operational stability and securing multi-million-dollar contracts.• Recognized for Excellence: Awarded by senior leadership for resolving a critical partner production issue through on-site factory visits and stakeholder collaboration. Show less

  • Senior Product Manager

    Aug 2019 - Nov 2024

  • Technical Product Manager

    Sept 2013 - Aug 2019

  • Lead Solutions Engineer – IoT Business unit

    Feb 2010 - Sept 2013

  • Customer Support Engineer – Switching and Wireless

    Aug 2007 - Feb 2010