Nicholas Tessier

Experience

• 

  Best Buy

  Jul 2016 - Sept 2018

  • Worked part-time, nights and weekends, while maintaining honors status as a full-time student • Routinely exceeded monthly sales goals, averaging ~60 phones sold per month with a 30% protection plan attachment rate • Effectively communicated complex technical information in a clear and concise manner, ensuring customer understanding.• Assessed customer needs to provide the products and services that best suited them • Provided excellent customer service to a diverse clientele, including assisting with product selection, answering questions, and resolving customer inquiries. • Accurately processed sales transactions, including handling cash, credit cards, and gift cards, while ensuring customer satisfaction. • Maintained a clean and organized cash register area to ensure efficient and smooth transactions.

  • Mobile Phones Sales Consultant

    Aug 2017 - Sept 2018

  • Customer Service Specialist

    Jul 2016 - Aug 2017
• 

  Best Buy

  Jul 2019 - Sept 2020

  Mobile Phones Sales Consultant

  • Worked seasonally during breaks from UC Davis, including summers, Black Friday, and the holiday season• Acted as a “Plan Matchmaker”, assisting customers by matching them with the phone plans that best suited their lifestyle/family arrangement/financial situation• Worked cross-departmentally, providing support to other departments where needed

• 

  Comerica Bank

  Jul 2020 - Oct 2022

  Customer Service Representative/Teller

  • Created revenue growth dashboard for use across the Pacific Coast District to forecast branch KPI performance on a monthly, quarterly, and yearly basis• Spearheaded the transition to a new teller transaction system as lead “Navigator”• Constructed master training manual, used in the training of 100+ employees on new teller system• Conducted quarterly safety and security meetings to educate staff on updates to policies and procedures relating to staff safety, asset protection, and overall branch security• Processed transactions in accordance with all banking, state, and federal policies, including 0 recordable cash drawer differences through first year and a half of employment• Gathered and analyzed credit card sales data from 60+ customers, extracting insights about their demographics and challenging branch employees' assumptions about the "ideal" customer, leading to an adjustment in the way that branch employees approached interactions Show less

• 

  Baker Tilly US

  Oct 2022 - now

  • Developed an interactive Power BI report for summarizing office utilization metrics, enabling senior leadership to make data-driven decisions about office space allocation and optimization. This resulted in the downsizing of select offices, leading to a reduction in overhead costs. • Developed 88+ Advanced/Matrix reports in support of the firm’s Workday HCM implementation, addressing critical reporting needs for HR and business stakeholders, resulting in improved data-driven decision-making across the organization.• Created a comprehensive Power BI report to track software expenses, forecast future costs, and identify cost-saving opportunities Show less • Designed, developed, and maintained 20+ Power BI reports for use across various IT and firmwide initiatives• Developed a Power BI solution that streamlined office resourcing analysis by dynamically calculating employee-to-office distances. Leveraged the Bing Maps API to convert addresses into geospatial coordinates, enabling interactive selection of employees and offices for proximity visualization• Worked cross-functionally with the Data & Analytics team toward the creation of Power BI Service certified datasets for firmwide self-service reporting (work in-progress)• Collaborated with the data engineering team to define data requirements and ensure data quality for efficient report development and data analysis Show less

  • Senior Business Reporting Analyst

    Mar 2024 - now

  • Business Reporting Analyst

    Oct 2022 - Mar 2024